Swageazy - Community Specialist (2-3 yrs)

Join Us as a Community Specialist and Leverage Your Expertise!

As a Community Specialist, you will be responsible for building, engaging, and nurturing a thriving online and offline community. You will act as the bridge between the company and its audience, ensuring positive and meaningful interactions. Your role will be crucial in maintaining a strong community presence, promoting brand values, and driving user engagement.

About Us:

At Swageazy, we're not just another company - we're a community of trailblazers, dreamers, and achievers. Swageazy is an all-in-one enterprise gifting platform assisting start-ups & modern workplaces to shop, store and deliver high-quality swag around the globe with click of a button. We are India's first platform that automates gifting for employees, customers, and prospects globally. You can put your employee gifting on auto-pilot with us and send gifts that they would love to keep.Our mission is we aim to achieve our vision through our tech-first approach, we have built a platform where you can curate a gift pack of your choice and we'll take care of the rest - from design assistance to last-mile delivery across India and International markets.and we're committed to creating a workplace where your ideas and aspirations can thrive.

Key Responsibilities:

Community Engagement:

- Actively engage with the community across various platforms (social media, forums, blogs, etc.).

- Respond to comments, questions, and concerns in a timely and professional manner.

- Foster positive discussions and interactions within the community, encouraging participation.

- Build relationships with community members, influencers, and advocates.

Content Creation & Moderation:

- Collaborate with the content team to create relevant and engaging content for the community (posts, articles, videos, etc.).

- Moderate user-generated content to ensure it aligns with community guidelines and brand values.

- Organize and manage events, webinars, or campaigns to boost community involvement.

Community Development:

- Help grow the community by identifying opportunities to expand.

- Onboard new community members and provide them with resources and guidance.

- Identify key community influencers and foster strong relationships with them.

Feedback & Insights:

- Gather feedback from the community and provide insights to internal teams (product, marketing, etc.).

- Monitor and report on community performance metrics, such as engagement levels and sentiment analysis.

- Stay informed on community trends and competitors to suggest improvements.

Crisis Management:

- Handle any community-related issues or crises calmly and professionally.

- Escalate serious issues to the relevant departments and follow through to resolution.

Key Skills & Qualifications:

- Bachelor's degree in Marketing, Communications, or a related field.

- 2-3 years of experience in community management, customer support, or social media roles.

- Excellent verbal and written communication skills.

- Strong understanding of social media platforms, online communities, and digital engagement strategies.

- Empathy, patience, and the ability to handle difficult situations diplomatically.

-Analytical skills to interpret community metrics and provide actionable insights.

- Proficiency in using community management tools and social media platforms (e.g., Discord, Slack, Facebook Groups).

Preferred Skills:

- Experience with content creation and management.

-Knowledge of SEO and content optimization.

- Familiarity with online communities related to the industry.

Why Join Us:

- Here, you won't just be an employee; you'll be part of a family that encourages learning, growth, and innovation. We would like to hear from you if-

-You are interested in being a part of a young and fast paced environment; to implement market best practice.

- You are keen to put in place strong processes, and systems, and this is a chance to work in a company which is not burdened by legacy systems.

- You realise that you are joining the team at an early stage, and can play a pivotal growth role as the company grows; you are excited to be early at the table.

- You care about people and your team members, and you want to influence positive changes at the workplace.