Swiggy - Business Associate (3-5 yrs)

Business Associate

Description:

Employees will have the freedom to work remotely all through the year. These employees, who form a large majority, will come together in their base location for a week, once every quarter.

About Swiggy:

Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation.

Built on the back of robust ML technology and fueled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.

From starting out as a hyperlocal food delivery service in 2014, to becoming India's leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

About the Team:

Instamart is building the convenience grocery segment in India. We offer more than 30000 + assortments / products to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful.

Instamart has been operating in 90+ cities across India and plan to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops.

Job Responsibilities:

Food delivery is a 3-way ecosystem (Customer - Restaurant - Delivery Executive), in which Supply (Restaurant side) plays a key role in platform sustenance. The Supply Strategy charter within the Supply function plays the following roles:

- Identifying and prioritizing key initiatives that can drive platform objectives from a supply lens

- Prioritizing amongst these initiatives through an impact-effort lens

- Designing / solutioning prioritized initiatives in collaboration with relevant teams: including revenue & growth (platform level), storefront team (responsible for front UI / UX for customer), business execution teams (for driving initiatives on a daily basis on the ground), vendor product team (responsible for restaurant-facing application).

- Go-to-market (GTM) - pilot and scale-up (of select initiatives) to ensure realization of benefits through effective execution

- The Insights charter deals with leveraging the full potential of Swiggy's captive data to help drive restaurant performance which will in-turn have a positive impact on Swiggy's performance.

Broadly, this charter will play the following roles:

- Identifying and prioritizing use-cases for deployment of data-backed insights (across various Restaurant performance levers like growth, operational excellence, expansion etc.)

- Working closely with the relevant product and data teams to develop insight products and dashboards, while ensuring that they are relevant and consumable by restaurants through extensive discussion with restaurant stakeholders, city teams etc.

- Ensure adoption and scale-up of insight products and dashboards.

Desired Skillset :

- 3 to 5 years of experience in SQL and advanced excel

- Sharp analytical and problem-solving skills, to synthesize insights and recommendations through data analysis and stakeholder consultation

- Communication and stakeholder management (Internal) : the ability to influence and work with other functions within Swiggy for alignment on initiatives, co-create solutions etc.

- Communication and stakeholder management (External): the ability to engage with restaurants to understand their pain points and develop solutions to address them

- Ability to take ownership of individual work streams for problem-solving/development of GTM plan / coordinating with functions to deploy pilots etc.

- Ability to program manage the GTM plan and scale the initiative / establish impact (for select initiatives)

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