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197 Swiggy Jobs
Senior Executive - RBP
Swiggy
·
3-5 years
₹ 2.4 - 7L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Rangareddy, Hyderabad / Secunderabad
1 vacancy
Senior Executive - RBP
Swiggy
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are hiring the role of Senior Executive- Relationship Business Performance for the team of City Business Operations.
Responsibilities-
- Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) experience.
- Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
- Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
- Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience.
- Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
- Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
- Provide recommendations on the training aspects required to deliver/improve Cx metrics.
- Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.
Qualifications-
- Graduate / 3-5 years of retail management experience
- Must have led 15+ people/ employees at Retail/ Store.
- Problem solving, data-driven decision-making
- Adaptability to dynamic situations.
- Experience from retail/FMCG/ quick commerce Industry.
Employment Type: Full Time, Permanent
Read full job description
What people at Swiggy are saying
Rating based on 66 Senior Executive
reviews
Anonymous · Teaching & Training
in Bangalore / Bengaluru
Likes
Only tea and biscuit
Dislikes
Politics, Politics & Politics. Management should change otherwise they will make sure it is shut with losses. No idea how to manage a team, they just need their owns religion peers to come n work. Making layoff for the really desired people who worked strong n steady. N in layoff settlement, again golmal. Proper calculation is not made wantedly n settled with lesser amount.
- Skill development - Bad
+5 more
Senior Executive salary at Swiggy
reported by
385
employees
with 2-9
years exp.
₹2.1
L/yr - ₹8
L/yr
6%
less
than the average Senior Executive Salary in India
View more details
What Swiggy employees are saying about work life
based on 4.6k employees
Flexible timing
Monday to Friday
Within city
Day Shift
Swiggy Benefits
View more benefits
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Hyderabad Office
H.No. 1-62/172, 4th Floor, Plot no. 172,
Kavuri Hills Phase II, Madhapur, Hyderabad,
Telangana
Hyderabad
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