Symbiotec - Assistant General Manager - IT Infrastructure (15-20 yrs)

Job Overview:

We are seeking an experienced and dynamic Head of IT Infrastructure to lead the IT department of our pharmaceutical company in India.

The incumbent will be responsible for overseeing the design, implementation, and management of the company's IT infrastructure, ensuring operational excellence, security, compliance, and alignment with business goals.

This leadership role requires a strategic thinker with a proven track record in managing complex IT environments, driving digital transformation, and ensuring regulatory adherence in the pharmaceutical sector.

Key Responsibilities:

- Lead, mentor, and manage a team of IT professionals to ensure high performance and collaboration.

- Foster a culture of innovation, accountability, and continuous improvement within the IT department.

- Oversee the planning, execution, and delivery of IT infrastructure projects within scope, budget, and timelines.

- Coordinate with cross-functional teams to align IT initiatives with organizational objectives.

- Design, implement, and maintain a robust, scalable, and secure IT infrastructure, including servers, networks, storage, and cloud systems.

- Ensure 24/7 availability and performance of critical IT systems to support business operations.

- Develop and manage backup strategies to ensure data integrity and availability.

- Regularly test and optimize backup systems to mitigate data loss risks.

- Negotiate and manage contracts with IT vendors, service providers, and technology partners.

- Evaluate vendor performance to ensure cost-effectiveness and quality of services.

- Implement and enforce IT security policies to safeguard sensitive data and intellectual property.

- Ensure compliance with industry standards (e.g, GxP, FDA, Indian IT Act) and cybersecurity frameworks.

- Prepare and manage the IT infrastructure budget, ensuring cost efficiency and optimal resource allocation.

- Identify opportunities for cost savings without compromising quality or performance.

- Drive digital transformation initiatives to modernize IT systems and enhance operational efficiency.

- Stay updated on emerging technologies (e.g, AI, IoT, cloud computing) and recommend innovative solutions tailored to the pharmaceutical industry.

- Develop and maintain disaster recovery and business continuity plans to minimize downtime and ensure operational resilience.

- Conduct regular DR drills and risk assessments to validate preparedness.

- Ensure adherence to regulatory requirements specific to the pharmaceutical industry (e.g, 21 CFR Part 11, Schedule M, GDPR, ISO).

- Maintain comprehensive documentation for audits, inspections, and quality assurance purposes.

- Expertise in IT infrastructure (servers, networks, cloud platforms like AWS/Azure, virtualization).

- Strong knowledge of cybersecurity tools, backup solutions, and enterprise software systems (e., ERP, LIMS).

- Certifications (Preferred): ITIL, CCNA/CCNP, MCP, MCSA or equivalent certifications in IT infrastructure and security.