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13 Synergetics IT Services Jobs

Customer Success Manager

4-9 years

Mumbai

1 vacancy

Customer Success Manager

Synergetics IT Services

posted 1mon ago

Job Description


Job Description:
Synergetics a Leading Cloud Consulting company is looking for an experienced and driven Customer Success Manager to join our successful, passionate and expanding technical team. This individual should be comfortable consulting and influencing customers, backed by a strong understanding of the customers business objectives and the capabilities of the Synergetics solution and should strive to make the Customers technology investments successful in achieving the intended objectives.
Responsibilities:
  • Assist with account development, bids, and campaign strategy
  • Perform detailed business discovery to set solution strategy and design
  • Configure, prepare, and demonstrate the specified solutions to a detailed level, matching to the clients requirements
  • Articulate the proposed solution and the benefits to the client at all levels including the third-party software and hardware elements where applicable
  • Articulate the value proposition of Synergetics IT Services.
  • Interface between Sales, delivery, and transition team to ensure and meet customer expectations during the pre- and post-project planning.
  • Requirement Gathering, Business Analysis & Business Case preparation for Winning Proposition
  • Interact with account management team and tailor the solution, delivery models as required
  • Provide response to RFP, RFQ and unsolicited proposal for Global customer
  • customer presentation on Synergetics IT Services and Solutions areas
  • Prepare and verified Sow and Agreement after winning the opportunity
  • Interact with multiple OEM s/OESP s to achieve Integrated solutions
  • Establish Processes to deliver the engagement, including ensuring People Management, project kickoff, deliverable acceptance and reporting procedures, holding Conditions of Satisfaction (COS) discussions with stakeholders, finalize project delivery plans
  • Perform Engagement reviews at key project milestones to ensure quality of project deliverables and customer satisfaction.
  • Provide Leadership and deliver world class services including Professional Consulting Services
  • Participate in service delivery engagements by acting as a hands-on technical expert.
  • Deployment on Microsoft Azure
  • Develop software solutions, collateral, and templates for use by the sales and pre-sales teams
Qualifications:
  • Azure or AWS based Cloud Architecture and migration skills and experience.
  • Strong understanding across Cloud and infrastructure components (server, storage, network, data, and applications) to deliver end to end Cloud Infrastructure architectures and designs.
  • Knowledge of further Cloud technologies (Azure, S3, VMware)
  • 4+ years experience as an IT Infrastructure Architect, with focus on Azure, cloud, server, storage and networking.
  • Knowledge and hands on experience in Sizing, Pricing, and delivery models
  • Ability to understand business processes, business problems and then position the required solution
  • Azure or AWS based Cloud Architecture and migration skills and experience.
  • Strong understanding across Cloud and infrastructure components (server, storage, network, data, and applications) to deliver end to end Cloud Infrastructure architectures and designs.
  • Knowledge of further Cloud technologies (Azure, S3, VMware)
  • 4+ years experience as an IT Infrastructure Architect, with focus on Azure, cloud, server, storage and networking.
  • Strong understanding across Cloud and infrastructure components (server, storage, network, data, and applications) to deliver end to end Cloud Infrastructure architectures and designs.
Certification
Microsoft Azure 70-533, 70-535 any other infrastructure certification is added advantage.

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

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What people at Synergetics IT Services are saying

4.0
 Rating based on 1 Customer Success Manager review

Likes

Good please to work with flexibility and support from peers

Dislikes

Work pressure and false promise to customers

Read 1 review

What Synergetics IT Services employees are saying about work life

based on 7 employees
83%
67%
60%
100%
Flexible timing
Monday to Friday
Within country
Day Shift
View more insights

Synergetics IT Services Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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Synergetics IT Services Mumbai Office Location

View all
Mumbai, Maharashtra Office
Headquarter
D-115/116 Floral Deck Plaza, Subhash Nagar, Near C-Cross Signal, MIDC, Andheri East, Mumbai 400093, Maharashtra , INDIA . Mumbai, Maharashtra
400093

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