Systems Plus - ServiceNow Developer - ITSM/ITOM Modules (5-7 yrs)

SystemsPlus is hiring for Service Now Developer,.

Exp : 5 yr +.

Location : Pune / Hybrid.

Key Responsibilities :

- Design, develop, and implement ServiceNow solutions, including custom applications, workflows, business rules, UI policies, and client scripts.

- Customize and configure modules such as Incident, Problem, Change, Asset, Service Catalog, CMDB, and Discovery.

- Work on ITOM modules, including Event Management, Service Mapping, and Orchestration.

- Build and maintain integrations between ServiceNow and other third-party systems using REST, SOAP APIs, and integration hubs.

- Collaborate with stakeholders to gather requirements, design solutions, and deliver enhancements according to business needs.

- Participate in platform upgrades, patching, and overall system maintenance.

- Develop automated workflows and implement orchestration to improve efficiency and reduce manual effort.

- Troubleshoot and resolve technical issues related to the ServiceNow platform.

- Maintain system documentation including architecture diagrams, process flows, and technical specifications.

- Follow ServiceNow best practices and ensure security, scalability, and maintainability of developed solutions.

Required Skills & Experience :

- 5-8 years of hands-on ServiceNow development experience.

- Strong expertise in ServiceNow ITSM modules (Incident, Problem, Change, Asset, CMDB).

- Experience with ITOM modules (Event Management, Discovery, Service Mapping) is highly desirable.

- Solid understanding of ServiceNow architecture, scripting (JavaScript, Glide), and data model.

- Proficient in building REST/SOAP web services integrations with external systems.

- Familiarity with ServiceNow update sets, workflows, business rules, and UI actions.

- Experience working in Agile/Scrum environments.

- Excellent problem-solving skills and ability to work independently or within a team.

- Strong communication skills for interacting with technical and non-technical stakeholders.