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172 Taj Hotels Resorts and Palaces Jobs
Sales Manager
Taj Hotels Resorts and Palaces
posted 2 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About IHCL
Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.
Job Objective
To achieve and exceed revenue targets, drive business growth, and maintain a high level of customer satisfaction, while ensuring effective sales strategies, processes, and relationships are in place to position the hotel as a market leader.
Essential Job Tasks
Sales Strategy and Planning, Revenue Growth, Customer Relationship Management, Market Intelligence, Budgeting and Forecasting, Performance Management, Collaboration with Other Departments, Reporting and Analysis, Client Entertainment and Hospitality, Contract Negotiation, Complaint Handling and Resolution, Sales Technology and Systems, Competitor Analysis, Ad-hoc Projects
Areas of Responsibility
1. Revenue Growth: Achieve and exceed monthly, quarterly, and annual sales targets, contributing to the hotels overall revenue growth and profitability.
2. Sales Team Leadership: Lead, motivate, and develop a high-performing sales team, providing guidance, coaching, and support to ensure they have the skills and knowledge to succeed in their roles.
3. Sales Strategy and Planning: Develop and implement effective sales strategies, plans, and tactics to identify and capitalize on new business opportunities, and to maintain and grow existing accounts and market visits (sales calls).
4. Customer Relationship Management: Build and maintain strong relationships with key clients, including corporate accounts, travel agencies, and individual customers, to increase repeat business and referrals.
5. Market Intelligence: Stay up-to-date with industry trends, competitor activity, and market conditions, using this knowledge to inform sales strategies and stay ahead of the competition.
6. Budgeting and Forecasting: Assist in the preparation of own/teams budgets and forecasts, and provide inputs on sales strategies and tactics to achieve revenue targets.
7. Performance Management: Monitor and analyze performance to ensure targets are achieved to their full potential.
8. Collaboration with Other Departments: Work closely with other hotel departments, including marketing, revenue management, and operations, to ensure seamless delivery of services and to identify opportunities for cross-selling and upselling.
9. Debtors Management: Extend event credit strictly in accordance with the prescribed policy, and actively reduce and maintain debtor days within the hotels defined standards.
10. Compliance: Ensure strict adherence to TPAM, aligning all sales activities with the specified guidelines, revenue models, and contractual obligations, while maintaining transparency and accountability.
Attributes/ Essentials/ Other Information
Communication, Interpersonal skills, Creativity, Knowledge of catering industry trends, drive and determination to improve standards and profitability. strong customer service orientation.
Required Qualifications
A degree in Hospitality Management
Work Experience
Minimum of 5 - 7 years of experience in Sales department and hospitality industry
Languages Needed in Position
Proficiency in english.
Key Interfaces- External
Key Interfaces- Internal
Behavioural Competencies
Process Excellence
Result Orientation
Collaborative Engagement
Change Championship
Growth Mindset
Talent Enrichment
Guest Centricity
Personal Effectiveness
Equal Opportunities Employment at IHCL
.
Employment Type: Full Time, Permanent
Read full job description
What people at Taj Hotels Resorts and Palaces are saying
Rating based on 5 Sales Manager
reviews
Anonymous · Sales & Business Development
in New Delhi
Likes
Only job security
- Job security - Good
Dislikes
No Salary increase, slow promotions
- Salary - Poor
+3 more
Sales Manager salary at Taj Hotels Resorts and Palaces
reported by
28
employees
with 5-14
years exp.
₹6
L/yr - ₹14.5
L/yr
37%
more
than the average Sales Manager Salary in India
View more details
What Taj Hotels Resorts and Palaces employees are saying about work life
based on 2.2k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Taj Hotels Resorts and Palaces Benefits
View more benefits
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