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112 Target Jobs
Sr Manager TCOM Guest Services
8-12 years
Bangalore / Bengaluru
1 vacancy
Sr Manager TCOM Guest Services
Target
posted 27d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Sr. Manager in Target.com Guest Services, you will provide strategic and operational leadership for service center leaders and team members, with responsibility for up to 100 agents taking various call types across multiple locations. You will be expected to motivate and develop leaders in a fast-paced environment and create a culture that delivers a great experience for your team members and guests with every interaction. You will have ownership of staffing strategies for internal teams, provide input on staffing strategies for external/offshore teams, and be responsible for driving all aspects of performance and meeting budget goals. You will have be responsible for designing and implementing operational strategies that drives engagement with our teams, a guest-focused environment, and delivers on key business objectives by achieving service goals. You will be responsible for the assessment of business and team performance opportunities, creating impactful solutions that will drive performance while adapting to changing business needs. You will identify and develop strategies for our team and vendor network to align with enterprise initiatives, integrate team and guest intelligence to improve the guest experience, and drive guest loyalty and sales through team results.
Core responsibilities are described within this Job Description. Job duties may change at any time due to business needs.
About you:
Four-year degree or equivalent experience
5+ years of direct or indirect leadership experience
8+ years of experience in operations, contact center, or retail services
Proven experience with global resource management and/or vendor management desired
Ability to flex schedule to meet the demands of the business; limited domestic and international travel may be required
Large scale project experience working with retailers or merchant teams
MBA preferred
Core responsibilities are described within this Job Description. Job duties may change at any time due to business needs.
About you:
Four-year degree or equivalent experience
5+ years of direct or indirect leadership experience
8+ years of experience in operations, contact center, or retail services
Proven experience with global resource management and/or vendor management desired
Ability to flex schedule to meet the demands of the business; limited domestic and international travel may be required
Large scale project experience working with retailers or merchant teams
MBA preferred
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Manager roles with real interview advice
Top Target Senior Manager Interview Questions
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What people at Target are saying
Rating based on 7 Senior Manager
reviews
Anonymous · UX, Design & Architecture
in Bangalore / Bengaluru
Likes
Culture, Passion for retail design and property development and team.
- Salary - Excellent
+6 more
Dislikes
They get new leaders when they can groom existing leaders or individual contributors.
Senior Manager salary at Target
reported by
52
employees
with 9-18
years exp.
₹23
L/yr - ₹55
L/yr
93%
more
than the average Senior Manager Salary in India
View more details
What Target employees are saying about work life
based on 678 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Target Benefits
Submitted by Company
Learning assistance program Health Insurance Job Training Employee engagement
Submitted by Employees
View more benefits 
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Similar Jobs for you
Target Bangalore / Bengaluru Office Locations
Bengaluru Office
Headquarter
Target Corporation India, Nagavara
Bengaluru
Karnataka 560045
Karnataka 560045
Bengaluru Office
Target Corporation India Limited, Embassy Golf Links Business Park, Challaghatta
Bengaluru
Karnataka 560071
Karnataka 560071
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