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Target

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4.2

based on 678 Reviews

Video summary

112 Target Jobs

Manager TCOM Guest Services

Target Corporation India Pvt Ltd

4.2

based on 678 Reviews

8-10 years

Bangalore / Bengaluru

1 vacancy

Manager TCOM Guest Services

Target

posted 27d ago

Job Role Insights

Flexible timing

Key skills for the job

Finance Retail MS Office Loss Prevention Guest Service Analytical Skills

+ 1 more

Job Description

As a Manager in Guest Services, you will be responsible for providing operational leadership and support for approximately 15 service center team members taking guest contacts across a variety of contact channels, including phone, email, and chat. You will be responsible for leading, motivating, and developing your team and other team members; working in a fast-paced service environment, and creating a culture that delivers a great experience for your team members and guests with every interaction. You will be responsible for producing significant business results and driving all aspects of team performance. You will have accountability to implement operational strategies that drive engagement with our teams, a guest focused environment, and delivers on key business objectives by achieving service goals. You will use critical thinking and analytical skills to assess, create solutions, innovate, and adapt to changing business needs. You will responsible for identifying team member or guest trends, driving efficiencies and streamlining process to improve the team and guest experience, and developing coaching strategies to support your team in delivering a brand guest experience. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you:

Bachelors Degree or more from Accredited Universities
Overall experience of 8-10 years in contact center, Financial Service operations or retail services with minimum
2+ years of leadership experience in guest service oriented and/or call center environment
Previous experience in e-commerce or retail leadership
Able to demonstrate a high level of initiative, organize your time, and are committed to delivering strong results.
Strong written and verbal communications skills to build and maintain relationships with various levels, leaders, and teams across Target to align priorities and move work forward.
High technical aptitude with proficiency in Microsoft Office Suite and service center technologies
Openness to work in rotational shifts across 24/7, preferably working in US time zones