Get AmbitionBox App
Faster and better experience!
AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
146 TaskUs Jobs
Director of Operations
TaskUs
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The BPO Operations Director is responsible for overseeing the day-to-day operations of multiple business process outsourcing (BPO) teams, ensuring excellence in service delivery, operational efficiency, and client satisfaction. The role involves strategic planning, resource allocation, performance monitoring, and driving continuous improvement initiatives.
- Key Responsibilities:Strategic Leadership:
- Develop and execute operational strategies to achieve business objectives, improve efficiency, and exceed client expectations.
- Collaborate with senior leadership to align operational goals with organizational priorities.
- Identify and pursue opportunities for growth, innovation, and service expansion.
Operations Management:- Oversee multiple client accounts and operational teams, ensuring adherence to SLAs, KPIs, and quality standards.
- Monitor workforce productivity and optimize resource allocation for maximum efficiency.
- Analyze data and trends to identify areas of improvement and implement corrective actions.
Client Relationship Management:- Act as the primary point of contact for key client stakeholders, ensuring consistent communication and alignment.
- Address client concerns, resolve escalations, and build strong, long-term partnerships.
- Collaborate with clients to identify and implement process improvements and innovations.
Team Leadership Development:- Lead, mentor, and develop a high-performing management team.
- Foster a culture of accountability, collaboration, and continuous learning.
- Drive employee engagement and retention through effective communication and recognition.
Financial Oversight:- Prepare and manage operational budgets, ensuring cost-effectiveness and profitability.
- Monitor financial performance and provide regular reports to senior leadership.
- Identify and implement cost-saving initiatives without compromising service quality.
Compliance Risk Management:- Ensure adherence to all regulatory, legal, and contractual requirements.
- Monitor operational risks and implement mitigation strategies.
- Maintain robust processes for data security and privacy compliance.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Director of Operations roles with real interview advice
Top TaskUs Director of Operations Interview Questions
Q1. What social media benifits and drawbacks?
Q2. Do you know about the aml and describe aml stages
Q3. If zomato food is not good and customer complaint against Zomato then how we will satisfy the customer
What people at TaskUs are saying
Rating based on 1 Director of Operations
review
Anonymous · Customer Success, Service & Operations
in Indore
Likes
Great ambience and infrastructure, supportive leadership
- Skill development - Good
+3 more
Dislikes
Compensation to be equivalent to avg industry norms
Director of Operations salary at TaskUs
reported by
11
employees
with 17-22
years exp.
₹28.5
L/yr - ₹48
L/yr
10%
less
than the average Director of Operations Salary in India
View more details
What TaskUs employees are saying about work life
based on 1.6k employees
Flexible timing
Rotational Shift
No travel
Day Shift
TaskUs Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
Compare TaskUs with
Teleperformance
Compare
Concentrix Corporation
Compare
iEnergizer
Compare
WNS
Compare
Infosys BPM
Compare
Conneqt Business Solutions
Compare
Quess
Compare
Omega Healthcare
Compare
R1 RCM
Compare
Conduent
Compare
IKS Health
Compare
Alldigi Tech
Compare
Foundever
Compare
IntouchCX
Compare
TTEC India
Compare
TELUS Digital
Compare
Provana
Compare
1point1 Solutions
Compare
iQor Global Services
Compare
Patra Corporation
Compare
Share an Interview