Customer Support- Voice Process

Hi,

We have a below opening. Please reply if Interseted.

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers in troubleshooting issues with products or services and provide appropriate solutions.
• Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction.
• Record all customer interactions in the system, ensuring accurate and up-to-date information.
• Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support.
• Offer product or service recommendations to customers based on their needs and inquiries.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Participate in training sessions to improve customer service skills and product knowledge.
• Assist in maintaining knowledge base articles or customer service documentation for future reference.

Key Requirements:

• Education: Bachelors degree preferred.
• Experience: 3 months+ year in customer service, customer support/Tech support or a similar role (internships or voluntary experience is considered).
• Skills:
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to remain calm and effective in stressful or challenging situations.
• Basic proficiency in using customer service software, MS Office, or CRM tools.
• Strong attention to detail and organization.
• Positive attitude and willingness to learn.
• Personality:
• Friendly and approachable demeanor.
• Ability to work effectively both independently and in a team.
• Enthusiasm for providing excellent customer service.