Thoucentric - Assistant Manager - Analytics (10-13 yrs)

Job Description :

- Accountable for resource planning and delegation of work within team

- Develop functional knowledge of all processes.

- Create and maintain a schedule for all initiatives and drive completion of tasks by the agreed deadlines

- Plan ahead and communicate project/task status in a timely manner

- Work with the team to document all processes and tools as needed

- Conduct monthly reviews with stakeholders

- Ensure processes are effective and maximize shared and re-usable resources

- Accountable for performance management of individual team members

- Support and guide team members

- Actively build the team - hiring, retention, training, and developing team members.

Requirements :

- Develop and maintain clear, concise reporting on KPIs measuring online support performance by analyzing web metrics.

- Mine and analyse data to identify patterns and correlations among the various data points

- Design, create and deliver data reports & insights in the form of presentations and share with business teams

- Experience working in the field of analytics, reporting out metrics and deep dive analytics

- Good Analytical problem-solving skills and an aptitude for quick learning

- Strong proficiency with SQL for data analysis and building end to end data pipelines.

- Ability to write complex queries and understanding of database concepts.

- Strong analytical problem-solving skills and an aptitude for learning quickly

- Expert in data analysis and presentation tools

- Exceptional communication and collaboration skills

- Experience in web analytics and tools like (Adobe Omniture, Google analytics etc)

- Experience with programming languages like Python & Unix Shell for data pipeline automation and analysis

- Knowledge of statistics concepts and Machine learning algorithms like regression, clustering etc

Education :

- MBA in Business Analytics or M.Tech/M.S. in related field with 10+ years experience in the area of Data analytics & customer insights with at least 2 years experience as a people manager managing teams.

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