Sales & Customer Insights - Consultant

Role Summary:

We are seeking a highly motivated and experienced Consultant to join our Sales and Customer Insights team. As a consultant, you will be responsible for delivering actionable insights to our clients that will help them improve their processes by data-driven decisions. You will work closely with our clients to understand their business needs, identify opportunities for improvement, and develop and implement effective solutions.

Job Description:

• Conduct in-depth analysis of sales and customer specific data to identify key trends and patterns to enable the data-driven decision making. Having hands-on experience working with data is a must.
• Understand omnichannel sales (Offline and E-commerce) and data-sources to have a peer level conversation with clients on emerging business requirement in omnichannel ecosystem.
• Develop and implement strategies to improve sales performance and customer experience.
• Work closely with clients to understand their business needs and develop customized solutions.
• Provide insights and recommendations to clients based on data analysis and industry trends in the CPG, retail, and other industries. Good understanding of the user journey on E-commerce.
• Communicate findings and recommendations to clients in a clear and concise manner.
• Manage projects and ensure timely delivery of high-quality work.
• Handle budget, effort tracking, and product roadmap building with multiple stakeholders to ensure project delivery on time.
• Stay up to date with industry trends and developments in sales, customer experience, marketing analytics, and ecommerce technologies in the CPG, retail, and other customer-oriented industries.
• Effectively contribute to the growth of the company being part of internal initiatives, other than client deliverables.

Qualifications:

• Strong educational background in Business, Marketing, Analytics, or a related field.
• 4-6 years of experience in sales and customer analytics, preferably with a focus on consumer industries.
• Strong analytical and problem-solving skills, with hands-on experience working with data.
• Prior experience of managing a product, handling a dashboard, and working with multiple stakeholders and across business and tech teams.
• Good functional understanding of the tech stack that powers the analytical dashboards
• Excellent communication and presentation skills.
• Experience in data analysis/ Business Intelligence/ visualization tools (e.g., Excel, Python, SQL, Power BI, Tableau)
• Having a functional understanding of predictive algorithms (Classification, Regression, Association, Clustering etc.)
• Experience with any web analytics tools (viz. Google Analytics, Adobe Analytics, Shopify Analytics etc.) is good to have
• Proven ability to manage projects and deliver high-quality work in time.
• Strong attention to detail and ability to work independently.
• Knowledge of industry trends and developments in sales, customer experience, and ecommerce technologies in the consumer industries.
• Experience working with cross-functional teams and delivering high-impact solutions.
• Having done projects in Sales Analytics, e-Commerce Analytics, Pricing & Promotion, RTM/ e-RTM Analytics, Category Analysis, Sentiment Analytics, Revenue Growth Management, Marketing Insights, Web Analytics, Customer Life Cycle Analytics, or any analytics in consumer space is must to have

Personal Attributes

• Ability to cope in a complex and fast-changing business environment and to respond calmly and rationally to changing aspirations in a deadline-driven situation.
• Updated with the recent technology changes (ecommerce, digital, analytics and business trends).
• Works independently on complex processes and modules that may be used by one or more programs or systems.
• Strong planning and organizing skills including the ability to manage several work streams simultaneously.
• Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally.
• Good influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels.
• Good team player, self-motivated and able to work on own initiatives.
• Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues.
• Ability to balance conflicting and changing demands through prioritization and a pragmatic approach.