Vice President - IT Engineering - Global Data Center Management (12-15 yrs)

Work Mode: Remote/ WFH.

Job Type: Fulltime.

- Think of yourself as someone who will run all IT Engineering and Architecture functions across the entire global infrastructure.

- The VP of IT Engineering will help the Organization scale by implementing secure, stable, and robust infrastructure.

- Our tech strategy is to build cloud-based, work securely, and work from anywhere.

- The successful candidate must be a get-it-done leader as well as a strategic thinker able to turn ideas into action by rolling up their sleeves alongside their colleagues.

- Leadership responsibilities will include helping the organization to scale its business, exploit fast-moving industry trends, and deliver innovation to its customers.

- This position will report directly to the SVP IT.

- The expectation is that this individual will play a senior leadership role both within the IT team and across the entire organization.

- Your customer is our front line teammates that are the biggest consumer of your product.

- Imagine yourself going to work with one thing on your mind: you will be expected to push the boundaries with the use of emerging technologies.

- The span of control will include teams in multiple countries and managing key vendor relationships.

Responsibilities:.

- Sets the vision and strategy for all IT infrastructure services.

- Responsible for setting infrastructure standards and patterns for the enterprise infrastructure portfolio, including cloud, network, and telecom services.

- Responsible for leading the technical design and engineering functions for the global network and data communication platforms.

- Drives the design and architecture for the consumption of all cloud services and solutions.

- Responsible for the integration of infrastructure services with ITSM and other business platforms.

- Sets the direction and engineering standards for the automation of core infrastructure services.

- Defines requirements, strategy, solutions, and standards to meet business needs and adhere to enterprise architecture and security standards.

- Ensures participation of appropriate technical expertise in technical requirements gathering and solution design phases of assigned projects.

- Partners on all aspects of the technology lifecycle including requirements, product and services management, planning, procurement, installation, support, and retirement.

- Ensures key technology management processes are effectively managed including change management, planning, governance, and architecture.

- Maintains current knowledge of hosting, cloud, telecommunications, and data center facilities technologies, defines business value and recommends appropriate upgrades and modifications to enhance services and efficiency.

- Provides resource management and allocation, tactical and strategic planning activities, operational budget development and execution, and effective cost management.

- Lead a team of Engineers that will design, build, and support our network platform, AWS, Active Directory, Virtualization, MAC infrastructure, desktop systems, and contact center platforms.

- Provide technical guidance in the identification and resolution of system performance problems.

- Direct and respond to infrastructure outages, including technical troubleshooting and situation management.

- Design and specify future infrastructure deployments with considerations for capacity, availability, security, and interoperability that ranges all the way from the underlying hardware to the application tier.