Lead People Partner, Member Operations

The People Partnering team at Tide plays a pivotal role in driving business success by acting as strategic advisors and coaches to leaders at all levels. We provide expert guidance on organisational design, talent development, employee relations, and engagement, ensuring a positive and high-performance culture. Embedded within the business, we use data-driven insights to shape policies, pre-empt workforce challenges, and lead high-impact initiatives that enable Tideans to do work they love.

As a Lead People Partner, you ll be:

• Acting as a strategic partner and advisor to the SVP Member Operations for Tide s UK Europe and their leadership team, providing expert guidance on organisational design, workforce planning, performance management, and employee relations.
• Coaching our People Partnering team for Member Operations for the UK/ Europe market, fostering their professional growth through knowledge sharing, best practices, and by cultivating a culture of collaboration, high performance, and continuous improvement.
• Ensuring compliance with local labour laws, managing cross-border transfers, and adapting HR policies and programs to fit local cultural contexts.
• Handling complex employee relations issues for your region and business units, including sensitive matters that may have a significant impact on the business.
• Using data to support everyday people partnering decisions and present data insights to senior stakeholders.
• Partnering with leaders and managers to improve employee engagement and satisfaction including analysing survey results and implementing action plans to address areas of concern.
• Developing plans for talent development and retention through workforce planning, performance management, and career development.
• Advising leaders on the organisational design and succession planning for their teams.
• Influencing change management by equipping leaders with effective people management tools.
• Serving as an ambassador for all DEI initiatives ensuring diversity and inclusion are at the forefront of all discussions, especially those related to performance, engagement, retention, career development.
• Upholding and promoting the values of Tide in all interactions and decisions.

• Progressive HR experience, including direct partnership with VPs / SVPs
• Experience leading HR for a customer operations client group
• Good understanding of global HR practices and employment laws, particularly in India and various European countries
• Strong client focus with outstanding judgement, critical thinking and analytical skills
• Strong business acumen and the ability to align HR strategies with business goals
• Exceptional leadership, communication, and interpersonal skills
• Demonstrated ability to drive change at pace and foster a positive organisational culture

Our location-specific employee benefits are designed to cater to the unique needs of Tideans:

• Self Family Health Insurance
• Term Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or LD activities
• Stock Options

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. #LI-AC1 #LI-Hybrid