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Business Development Team Lead
Tide - Business Management Platform
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Business Development Team Lead , you will be responsible for building and scaling a phone-based sales team focused on converting as many potential members who have expressed an interest in joining Tide and haven t yet completed their application.
This is a team that already exists in the UK market, and you ll be supporting the current team leader driving acquisition and revenue within the team. You re responsible for developing a team culture that demands the highest standards of excellence and continually promotes simplicity.
As a Business Development Team Lead , you will:
- Work towards delivering company OKRs through setting challenging KPIs for the team to show growth - you ll be target-driven and motivated by driving the sale over the line
- Be responsible for listening to your team s calls and ensuring that they are of the highest quality, coaching on best practices and ways for them to improve. It s important that we deliver the highest quality service to our potential members and business partners (internal & external)
- Be entrepreneurial, with a data-driven mindset, constantly looking for new tests you can execute to further improve your team s performance. This will involve continual review of, and a desire to improve, business practices and processes
- Organise the operations for your team, establishing processes and building dashboards to monitor their performance
- Handle and swiftly resolve any crises or challenges that may arise, maintaining team morale and focus. You ll pivot rapidly and embrace and drive change
- Drive performance across all lead types, including cold leads, by implementing strategies that increase engagement, improve conversion, and maximise value from every opportunity
- Work with internal and external stakeholders, optimising workflows and process improvements to remove roadblocks for our Onboarding Agents and members:
- Product - Collaborating with our product team to provide regular member insights on the onboarding journey and identifying and suggesting changes for improvement - tracking and owning these to delivery
- KYC - Working collaboratively with KYC to ensure a smooth and rapid member onboarding experience and owning any changes that are required
- Compliance - Working closely with the compliance team, responsible for ensuring all your teams calls and interactions are entirely compliant, always putting member experience first
- Marketing :
- Take a lead role in defining the GTM approach for the launch of new products. Take a consultative approach, ensuring you re driving sales from all marketing lead channels and sharing useful member insights and recommendations with marketing so that their financial investment is well spent
- Supporting our performance marketing team on new initiatives to drive signup and revenue for Tide
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We are seeking a dynamic leader with a passion for fostering a high-energy, supportive team culture. Highly data-driven and entrepreneurial, you will confidently drive strategies, optimize workflows, and manage the team like a mini-business. Sales-oriented and target-focused, you ll effectively communicate your vision across the organization and maintain clear, impactful documentation. With experience in telesales management and stakeholder collaboration, you ll prioritize customer satisfaction, call quality, and team success.
The ideal candidate will have:
- You have excellent written and spoken English language
- You ve spent at least three years in a sales/customer experience management/front line experience role
- You have previous experience in leading a team and managing people
- You re comfortable working in a fast-moving company where priorities can change and processes may need to be created from scratch
- You re organised, pragmatic and capable of leading an interdisciplinary team; we re after someone who s not afraid to take the initiative and remove any blockers wherever necessary. Our goal is to provide a quality leading industry service and assistance to our members that leaves them delighted
- You re data driven and process oriented. You re able to generate robust processes, and detect patterns, recognize opportunities for change and improvement of processes or established work practices
- Effective communicator both internally and externally
- Strong organisational skills, with a demonstrated ability to achieve deadlines and priorities effectively.
- Possess high levels of motivation, drive and strong success orientation
- Familiarity with Kustomer, traditional banking and the fintech industry would be considered a plus
Employment Type: Full Time, Permanent
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What people at Tide - Business Management Platform are saying
What Tide - Business Management Platform employees are saying about work life
based on 164 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Tide - Business Management Platform Benefits
Submitted by Company
Self and family medical insurance Learning and development budget Mental wellbeing support OPD benefits
Submitted by Employees
Work From Home 
Health Insurance 
Soft Skill Training 
Education Assistance 
International Relocation 
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Tide - Business Management Platform Hyderabad / Secunderabad Office Location
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