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Quality Assurance Team Lead
Tide - Business Management Platform
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Guiding and developing a team of quality analysts; responsible for the overall performance management, coordination and evaluation of the team.
- Passionately participate in and drive the continuous improvement through kaizen and lean projects.
- Improving the QA scorecards to capture all new processes and procedures
- Making crucial decisions about compliance and other mistakes done by the analysts
- Ensuring timely reporting of QA metrics - daily, weekly monthly
- Leading calibration sessions, discussing the QA monthly analyst scorecards with TLs and managers
- Identifying process improvements and learning gaps.
- Management of agents and all aspects related to their tasks - assisting them with difficult cases and providing guidance where necessary
- Assigning tasks including daily organisation of the workload.
- Mentoring employees, monitoring their progress, goals, and removing blockers that prevent them from performing well. Providing guidance and support to agents with their long-term career journey at Tide.
- Analysing data and spotting patterns on the basis of audits conducted.
- Schedule creation and organisation, a variety of planning tasks.
- Liaison between different departments and team leads of other teams - coordinating across different business areas to achieve a common goal.
- Participation in the recruitment process and acquisition of new staff in Quality Assurance.
- You ve spent at least 3 years in a team leading role with quality assurance in Ongoing Monitoring and KYC space.
- Demonstrated ability to build, develop and handle a group of people
- Proven ability to solve problems creatively and ability to handle complex and ambiguous scenarios
- Demonstrated ability in multi- project management
- Ability to effectively and efficiently complete difficult goals or assignments
- Strong in data interpretation and audit
- Can adapt well to changing circumstances and strategy
- Ability to organize, prioritize and schedule work assignments
- Ability to make administrative and procedural judgements
- Demonstrated ability to handle reporting and analysis
- You are a subject matter expert, providing ongoing mentoring and continuous knowledge sharing with the team
- You are willing to work closely with our second line of defence (Risk and Compliance) to ensure we meet policies and regulatory requirements
- You have excellent communication interpersonal skills and ability to work with varying stakeholders, both technical team members and business users
- Project Management knowledge of Six Sigma/Lean Processes
- Experience in Fintech preferred
- Bachelors degree + MBA or equivalent degree from a premier institute is preferred
- Competitive salary
- Self Family Health Insurance
- Term Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning Development Budget
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or LD activities
- Stock Options
Employment Type: Full Time, Permanent
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What people at Tide - Business Management Platform are saying
What Tide - Business Management Platform employees are saying about work life
based on 156 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Tide - Business Management Platform Benefits
Submitted by Company
Self and family medical insurance Learning and development budget Mental wellbeing support OPD benefits
Submitted by Employees
Work From Home 
Health Insurance 
Soft Skill Training 
Education Assistance 
International Relocation 
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