international voice process- Salary 6.6 LPA

t Greeting from Trigent !!

Call Nagarathna for more info : 7892759396

Mail : Nagarathna_g@trigent.com

HIRING FOR INTERNATIONAL VOICE PROCESS

Responsibilities:

• Make outbound calls to the candidate and motivate them to complete job application.
• Schedule/reschedule first day of work for the employees and sharing necessary information.
• Review application form and make sure all the details are filled appropriately.
• Handle inbound calls and resolve candidates queries.
• Respond to candidates queries over email/text.
• Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
• Provide excellent experience to the candidates.
• Maintaining a quality score of 90% and above throughout.
• Escalate issues and seek advice when faced with complex issues/problems
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controlsParticipate in Team building activitiesEnsure and maintain the security and confidentiality of client dataEnsure Customer Satisfaction Requirements:

• Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls.
• Experience working and delivering under strict timeline.
• Should have neutral accent
• Excellent communication skills (verbal and written).
• An ability to handle sensitive and confidential information.
• Agile and flexible with work schedule.
• Experience working and navigation on multiple systems/tools.
• Logical and analytical thought process.
• Willing to work in any US shift (EST/CST/MST/PST).
• Willing to work in rotational shifts and rotations week off as and when required

• SALARY DETAILS

0 -6 Month - 28 cc

5 Years - 60k CTC

5 years to 7 years - 65k CTC

• 5 Years - 60k CTC 5 years to 7 years - 65k CTC

• Other Details

• Shift : us roatational NP : Immediate work from office 2 Way Cab Regards Nagarathna G Recruitment Specilalist 7892759396