Territory Debt Recovery Manager

JOB DESCRIPTION

Basic Information

Position Title

Territory Debt Recovery Manager

Grade/Level

O1

Department

Debt Management

Location

Organizational Relationships

Position reporting to

Area Debt Recovery Manager

No. of Direct Reports

Job Purpose

This position is responsible to drive collections in the respective territory (s) and ensure sustainability of the business through timely collection & recovery

Key Responsibilities

Managerial Responsibilities

· Recruitment & training for the collections team for effective collections & recovery

· Review the activities of the collections teams operating in different areas on a daily basis; ensure collectors are productive and efficient

· Ensure adherence to collection processes in the territory, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices

Functional Responsibilities

· Allocation of accounts to collectors / agencies, monitoring their performance on a daily basis

· Monitor and ensure adherence to collection process and report the fraudulent practices of agencies / agents

· Conduct regular filed visits for handling customer grievances & provide required assistance; ensure on-time collection / repossession

Job Requirements

Qualifications

· Graduate

Experience

· 5 years of experience in handling collections

Functional Competencies

· Ability to work with integrated systems used for tracking & monitoring collections

· Operational execution

Behavioral Competencies

· Relationship Management (critical for retaining key customers)

· Strong communication and interpersonal skills