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119 Ujjivan Financial Services Jobs
Senior Branch Manager
7-9 years
Navi Mumbai, Vadodara, Lucknow + 23 more
1 vacancy
Senior Branch Manager
Ujjivan Financial Services
posted 4mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
BusinessImplement branch specific marketing communication strategies to continuously strengthen the Ujjivan brandThis role is responsible for driving the entire business targets for liabilities assigned to the branch Manage exceptional customer service proactive sales environment and efficient branch operations while adhering to regulationscompliance requirementsFocus on retaining existing customers increasing the customer base and crossselling Ujjivans products and services
Oversee branch operations cash management and service quality work closely with product and marketing teams to drive campaigns at their branches
Monitor daily performance of branch staffTo manage a team of 10 to 15 employeesTo manage leadership reporting of BOOBOSM BSMIn certain cases they will have a dotted line reporting of few Silver Gold Branch Heads reporting to them
Will be assigned higher targets for their respective branchesCascade targets the branch targets to the respective staffs and ensure achievement is tracked through periodic reviews
Ensure all deferrals taken are cleared within the specific period Monitor the overall portfolio of the branch ensure adherence to compliance and regulatory norms are metService Quality
Ensure customers are educated about all productsservices offered by UjjivanEnsure courteous customer service is offered to customers by the branch staff
Reduce customer attrition by guiding CCRs on exit interviews customer engagement programs etcLead customer connect initiatives in the branch vicinityOperations
Oversee and ensure efficiency in branchATM operations through adherence to TAT for various internal and customer end processes drive utilization of alternate channelsEnsure compliance with banking guidelines quality framework and audit requirements ensure speedy resolution of any audit observations and take necessary steps to prevent recurrenceensure compliance with Know Your Customer KYC Anti Money Laundering AML audit and other regulations applicable laws in the branch
Monitor control minimize all expenses in the Branch such as telephone consumption of stationery computer consumables electricity and other overheads without sacrificing quality
Oversee accurate cash management and tallying of accounts in the system through the CashierAccountable for branch safety including security of cashvault etc
Learning Performance
Ensure that all members of the Branch staff are up to date on all relevant circulars and all productsservices offered in the Branch
Ensure adherence to training mandays mandatory training programs for self and reportees
Ensure goalsetting midyear review and annual appraisal process within specified timelines for self and reportees
Monitor performance of staff against defined goalsmetrics and take corrective action wherever required undertake disciplinary and attendance monitoring for liabilities sales team and branch operations team
Coordinate with state HR on people related matters support branch activities to foster teamwork and continuously make Ujjivan a great place to work
Ensure coordination between staff of different teams to build a collaborative spirit and shared sense of purpose which could also enable crosssell and overall target achievement
Employment Type: Full Time, Permanent
Functional Areas: Banking/Insurance
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What people at Ujjivan Financial Services are saying
Senior Branch Manager salary at Ujjivan Financial Services
reported by
1
employee
with 22
years exp.
₹18.9
L/yr - ₹24.1
L/yr
105%
more
than the average Senior Branch Manager Salary in India
View more details
What Ujjivan Financial Services employees are saying about work life
based on 304 employees
Strict timing
Monday to Saturday
Within city
Day Shift
Ujjivan Financial Services Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Team Outings 
Education Assistance 
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