Sales Executive

Role & responsibilities

As a Sales Executive at the Unicorn Apple Store, you will be the face of the brand, providing exceptional customer service while helping customers discover the world of Apple products. You will engage with customers to understand their needs, offer tailored product recommendations, and deliver an outstanding shopping experience that reflects Apple's high standards of innovation, quality, and service. This role is perfect for those passionate about technology and who enjoy working in a fast-paced, customer-centric environment.

Key Responsibilities:

• Customer Engagement & Consultation:
• Greet customers with a friendly and professional demeanor, providing an exceptional experience from entry to exit.
• Understand customer needs and provide personalized recommendations on Apple products and services, such as iPhones, MacBooks, Apple Watches, and accessories.
• Assist customers in setting up their new devices, transferring data, and providing basic troubleshooting guidance.
• Product Knowledge & Sales:
• Stay up to date with the latest Apple products, features, and software updates.
• Engage customers with demonstrations of Apple products, showcasing their unique features and capabilities.
• Achieve and exceed sales targets by offering tailored solutions and upselling Apple products, services (e.g., AppleCare, iCloud, Apple Music), and accessories.
• Customer Education & Support:
• Educate customers on Apple services, including iCloud, Apple Music, and AppleCare protection plans.
• Provide hands-on demonstrations to customers and ensure they are comfortable using their new Apple devices.
• Answer any questions about product functionality, features, and benefits to ensure customers make informed purchasing decisions.
• In-Store Experience:
• Maintain a clean, organized, and inviting store environment.
• Assist with visual merchandising to ensure that products are displayed according to Apples standards.
• Participate in promotional events and seasonal campaigns to enhance the store’s customer engagement and drive sales.
• Team Collaboration & Performance:
• Collaborate with fellow team members to ensure the store runs smoothly and efficiently.
• Share knowledge and expertise with colleagues to support team growth and enhance the customer experience.
• Actively participate in team meetings, training sessions, and product knowledge workshops.
• Customer Follow-Up & Relationship Building:
• Build lasting relationships with customers through follow-up calls, emails, or store visits to ensure satisfaction and repeat business.
• Assist with troubleshooting customer concerns, resolving issues with products, or facilitating exchanges or returns as necessary.

Qualifications & Skills:

• Education:
• High school diploma or equivalent required; college degree is a plus.
• Experience:
• Previous experience in retail sales or customer service, preferably in a technology-focused or luxury retail environment (Apple-specific experience is a plus).
• Passion for technology and a strong interest in Apple products and services.
• Skills:
• Strong verbal communication and interpersonal skills.
• Ability to engage with customers and build relationships quickly.
• Tech-savvy and comfortable with Apple products and technology.
• Proven ability to meet and exceed sales targets.
• Strong problem-solving skills and customer-centric mindset.
• Ability to work in a fast-paced environment while maintaining a positive attitude.

Key Competencies:

• Customer Focus: Ability to put the customer’s needs first and offer tailored solutions.
• Product Expertise: Passion for Apple products and staying informed about the latest tech trends.
• Communication: Clear and concise communication, both with customers and team members.
• Teamwork: Ability to work collaboratively with colleagues to achieve common goals.
• Sales Driven: Motivation to meet and exceed sales goals while delivering exceptional customer service.

Preferred candidate profile