V-Mart Retail - Manager - Customer Relationship Management (5-10 yrs)

Manager - Customer Relationship Management

Responsibilities:

1. Collecting and Analyzing Customer Data: They gather and analyze data to understand customer behaviour and preferences.

2. Using CRM Systems: Utilize CRM software to manage customer relationships effectively.

3. Developing New Ways to Meet Customer Needs: They explore innovative approaches to enhance customer satisfaction.

4. Handling Customer Complaints: Addressing complaints promptly and ensuring positive experiences.

5. Overseeing Interactions: They manage interactions between customers and team members, such as Customer Service Representatives.

6. Retention and Marketing Campaigns: Creating and executing retention campaigns and marketing strategies to attract new customers.

7. Collaborating Across Teams: Working with sales, marketing, customer service, and operations teams.

8. Monitoring and Managing Online Presence: ORM oversees social media accounts for the company's brands, ensuring positive engagement with the audience.

9. Responding to Reviews and Queries: Replies to customer reviews, queries, and complaints promptly, conveying that the company values customer feedback.