The Adobe Analytics Technical Consultant position is a client-facing role requiring both technical and business/marketing knowledge and skills. Adobe Analytics Technical Consultants work to gather and understand their clients unique business requirements and develop and build customized solutions to meet their client s analytic and reporting needs with the Adobe Analytics platform. In addition, consultants help each client implement web analytic tracking code throughout their websites and applications, perform quality checks to ensure that the implementation work has been completed successfully and diagnose and solve technical issues when they arise. While not a programming position, it is a very technical job with constant customer interaction.
Gain an in-depth knowledge of a client s website architecture, online business model, and online marketing strategy.
Gather, document and help form/guide client business requirements, key performance indicators and other functional and/or technical requirements.
Responsibilities
Gain an in-depth knowledge of a client s website architecture, online business model, and onlinemarketing strategy
Gather, document and help form/guide client business requirements, key performanceindicators and other functional and/or technical requirements
Design customized solutions and technical tag implementation strategies
Generate customized web analytic collection code and assist with its implementation anddeployment
Support client s developers and third parties throughout the implementation process
Validate and debug implementation and follow through on issues until resolved
Light manipulation of JavaScript as needed to customize web analytic solutions
Advise key stakeholders and drive client success based on clients most important businessdrivers
Interact frequently with clients via phone, email, and/or in-person-including interaction withmarketers, analysts, web developers, and C-level executives
Communicate confidently and proactively with customers throughout the project life cycle
Manage multiple client engagements simultaneously
Manage customer expectations appropriately and keep projects on schedule and within scope
Become an expert in the use of Adobe products and the methods by which they can be used to effectively optimize online businesses.
Work to educate clients on the best practices in relation to their specific industry and key business requirements.
Keep accurate daily records of client billable time
Technical writing and PowerPoint presentation creation Additional Responsibilities:
Act as a Development lead point of contact with Digital Marketing Consultants
Work with Digital Marketing Consultants to make recommendations in regard to Digital Marketing Suite technical implementations
Build technical/business relationships with Adobe Consultants maintaining the highest level of professionalism.
Work and collaborate with Adobe internal teams and client partner relationships.
Support additional team members by mentoring and teaching.
Work closely with the Quality Assurance team to ensure professional delivery of technical implementations.
Experience presenting in front of groups
Qualifications
5+ yrs. of overall experience working in web analytics or a related field
Bachelor s/Master s degree in Computer Science with equivalent work experience
Solid understanding of online marketing, tools and technology
Strong understanding of HTML and web protocols
Strong-to-advanced JavaScript skills
Passion for the internet domain and use of technology to solve business problems
Solid understanding of general business models, concepts and strategies
Must be self-motivated, responsive, professional and dedicated to customer success
Possess an innovative, problem-solving, and solutions-oriented mindset
Exceptional organizational, presentation, and communication skills- both verbal and written
Demonstrated ability to learn quickly, be a team player, and manage change effectively
Extensive knowledge of Microsoft Office
Special consideration given for:
Previous experience working with Adobe Adobe Analytics or similar tools
Website optimization consulting experience
Web development experience
Extensive Flash, ActionScript, or Flex experience
ERP, Saas, or other software implementation experience
Deep vertical industry experience (e.g., Retail, media, financial services, high tech, etc.)