Customer Quality Engineer

A Customer Quality Engineer focuses on ensuring products and services meet customer expectations and quality standards. They bridge the gap between the customer and the company, managing customer complaints, conducting root cause analysis, and implementing corrective actions to improve customer satisfaction and loyalty. Key Responsibilities:

• Customer Communication and Relationship Management: Acting as the primary point of contact for customer quality issues, building strong relationships with key customer contacts, and providing timely updates on quality concerns.
• Complaint Management and Root Cause Analysis: Investigating and resolving customer complaints, conducting thorough root cause analysis (using tools like 8D, 5Why, or Ishikawa diagrams), and implementing corrective and preventative actions.
• Quality Assurance and Control: Overseeing quality standards, monitoring product and process performance, and ensuring compliance with customer-specific requirements and industry standards.
• Process Improvement: Identifying areas for improvement in the manufacturing process, collaborating with cross-functional teams, and implementing changes to enhance product quality and customer satisfaction.
• Data Analysis and Reporting: Collecting and analyzing data related to customer quality, generating reports, and providing insights to drive continuous improvement.
• Support for New Product Launches: Participating in new product development and launch activities, ensuring quality requirements are met, and coordinating with customers on sampling processes.
• Audits and Assessments: Conducting or supporting internal and external audits to verify the effectiveness of quality management systems and corrective actions.