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Vertex Cosmos

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2.3

based on 63 Reviews

Video summary

78 Vertex Cosmos Jobs

Customer Service Executive

Team Vertex Cosmos

2.3

based on 63 Reviews

1-6 years

₹ 2L/yr - 4L/yr

Pune

1 vacancy

Customer Service Executive

Vertex Cosmos

posted 1 day ago

Job Role Insights

Fixed timing

Key skills for the job

International Voice Process BPO Voice Fluent English

Job Description

Job description-

Transcom is Hiring for day shift premium process

Role & responsibilities

Handle customer inquiries & queries via phone calls, to resolve their concerns in a timely and professional manner.
Provide accurate information on products/services offered by the company to meet customers' needs.
Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback.
Maintain records of all interactions with customers using CRM software
Escalate complex issues to senior team members when necessary
Both Fresher and experience can apply

Preferred candidate profile Must Have Graduation Degree.

Must have good communication skills, Interpersonal skills.

Salary : Best in Industry

Contact HR : Gayatri - 7447667631

Address : Transcom: Office No 1501, 1508 15th Floor, Nyati Enthral Sr.no. 12/1A, Mundhwa-Kharadi Bypass, Kharadi South Main Road, Kharadi, Pune, Maharashtra 411014

Interview Time - 10 am to 5 pm

Shift Timings : Male 9 am to 9 pm any 9 hours of shift

Female: 9 am to 8 pm any 9 hours of shift

6 days working 1 rotational week off

**Please do carry hard copy of your cv**

Role: Customer Success Associate Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate

Employment Type: Full Time, Permanent

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What people at Vertex Cosmos are saying

2.0

Rating based on 1 Customer Service Executive review

Anonymous · Customer Success, Service & Operations

Likes

Work from home is a benefit in this company

Dislikes

From last 8 days, my laptop dead, i was waiting for salary so i can buy new laptop and continue my job,but niw my salary is hold, and i m facing terrible experience in this company...

Salary - Bad

+2 more

Read 1 Customer Service Executive review