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85 Vertiv Jobs

Tier 2 Coordinator

5-8 years

Pune

1 vacancy

Tier 2 Coordinator

Vertiv

posted 1mon ago

Job Description

Tier 2 Coordinator
RESPONSIBILITIES
  • Technical Support
    • Provide Technical Assistance
    • Self-deploy for on-site Technical Assistance as required with minimal supervision
    • Model and enforce Vertiv safety and security guidelines at all times
    • Lead customer meetings as directed
    • Lead root cause investigations
    • Proactively identify possible future issues and coordinate with the appropriate departments to reduce and/or remove impact
  • Sustaining
    • Lead development of software-related documentation
    • Provide support and documentation to SWE s, internal and external customers.
    • Document and submit enhancements as collected from internal/external customers
  • Projects
    • Participate in review, Alpha/Beta testing, UAT and validation of solutions for Remote Monitoring solutions
    • Participate in customer trials
    • Participate in development of departmental procedures/guidelines
    • Participate in development and validation of procedures for monitoring offerings
    • Participate in DRB and Stakeholder meetings
    • Create and deliver training content as assigned
  • Administration
    • Document cases for tracking and reporting purposes
    • Manage intercompany relationships and processes for product support and development.
    • Work with the Remote Monitoring Support leadership to define and develop methods and procedures. Institute best practices and ensure the procedures are enforced.
    • Work closely with the Remote Monitoring and Life Services Manager to ensure understanding and communication of the scope, schedule, and resource allocation.
    • Monitor team schedules and ensure coordination of activities on the critical path. Must have ability to communicate effectively, including conducting effective meetings and presentations.
    • Comply with all necessary policies/guidelines regarding the general business activity.
    • Maintain the communication conduit with upper management to ensure coordination with peers on all activities.
  • Continuous Improvement
    • Ability to quickly learn new technologies and tools and apply this knowledge to products, processes and customer environments.
    • Multi-task in a fast paced environment and successfully achieve deadlines as required
    • Attend new product and self-development training classes.
    • Stay familiar with new products/environments that may affect product operation to include new revisions, updates, upgrades, etc.
Other duties or projects as assigned.
QUALIFICATIONS
Minimum Qualifications: (education, experience level, knowledge, skills, certifications).
  • NOTE: Polytechnic/Computer Science/Telecommunications or similar education or experience in relevant field - preferred
  • Experience in the following areas:
    • Interacting with customers in a technical role
    • Working directly with hardware and/or software systems in data center or other high-availability environments
      • Minimum two years equivalent industry experience in one or more of the following:
      • BAS/BMS systems
      • Electronic Monitoring systems
      • Protocols and integration
      • Computer based networks
      • Basic Database Knowledge
      • Basic Software Knowledge
      • Technical support
  • Minimum two years experience interacting with customers in a support role required, technical support experience preferred
  • Experience working with interdepartmental teams to resolve end-user problems
  • Minimum two years experience in Monitoring or BMS/BAS systems required
  • Excellent technical knowledge of Vertiv Monitoring products and services or similar monitoring systems is good to have
  • Effective troubleshooting skills and resolution documentation
  • Knowledge of Operating Systems, Software Architecture, Software dependencies, API s.
  • Proficient in Office 365
  • Firm understanding of Data Communications Processes, including:
    • Network devices
    • LANs, WANS
    • VPNs, RDP.
  • Understanding of key protocols: Modbus, RS232, RS422, RS485, ARCnet, and BACnet, SNMP and other network protocols.
  • Understanding of SQL languages
  • Basic understanding of built-in browser troubleshooting tools
  • Excellent grasp of English both written and spoken
  • Excellent writing and verbal communication skills
  • Excellent organizational and time management skills
  • Strong analytical and problem-solving abilities
  • Possess a positive attitude and flexibility in a rapidly changing environment
  • Ability to manage multiple projects/issues simultaneously
  • Properly interact with all levels in the organization, and with the customer
  • Conscientious, accurate, detail oriented, and self-motivated
  • Ability to work without direct supervision
POSITIONS ELIGIBILITY REQUIREMENTS (travel, location, etc.)
  • Reactive, fast paced environment
  • Professional office environment
  • On-call availability through a national paging/cellular system using a scheduled rotation
  • Maximum of 10% domestic and international travel as required
  • Flexible schedule (Weekends, evenings, holidays)
  • Available for travel in event of emergencies

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

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People are getting interviews at Vertiv through

(based on 30 Vertiv interviews)
Referral
Job Portal
Campus Placement
Company Website
Recruitment Consultant
Walkin
23%
13%
10%
10%
10%
3%
31% candidates got the interview through other sources.
High Confidence
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What people at Vertiv are saying

What Vertiv employees are saying about work life

based on 725 employees
64%
71%
32%
97%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Vertiv Benefits

Health Insurance
Job Training
Soft Skill Training
Work From Home
Cafeteria
Free Transport +6 more
View more benefits

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