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Lead Site Reliability Engineer - ITIL/ITSM (6-10 yrs)
Visionyle Solutions
posted 3+ weeks ago
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Flexible timing
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Job Description
Position Name : Lead SRE (Site Reliability engineer)
Position Mode : Permanent
Experience : 6+ Years
Joining Location : Hyderabad (Work from office only)
Mode of Interview : 2-3 rounds (Virtual/Inperson)
Notice : Immediate - 15 Days Max
Technical Skill Requirements : ServiceNow Business Analyst, ITIL, ITSM, Dashboard Creation, APM, Scripting, Datadog
Role and Responsibilities :
- 6+ Years of experience into SRE Engineer, having thorough knowledge on ITIL/ITSM process
- Certification in ITIL v4 framework and deep knowledge of ITSM platforms preferable
- Hands on experience on APM tool Datadog
- Demonstrable ability to implement complex process workflows, and evidence performance through metrics-driven reporting
- Strong understanding of IT Operations
- Strong written and verbal communication skills with the ability to understand and present complex technical information in a clear and concise manner to a variety of audiences including executive leadership
- Ability to develop strategic relationships with other teams, departments, business stakeholders, and 3rd parties
- Ability to understand business requirements and define KPIs which can showcase stability of the application in production and give meaningful insights to business
- Proven trouble-shooting experience and strong incident reduction-minded focus
- Should be able to unsurfaced recurring issues and Toil and suggest automations
- Strong problem-solving skills and the ability to think quickly and execute on short-time frames
Functional Areas: Other
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