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17 VLink Jobs
L1 Support Engineer
VLink
posted 3 weeks ago
Job Description
- Create and Maintain Ops, Jobs and Incident tracker
Technical User coordination
Re-run the job manually to mitigate the Job failure.
Regular updation of Ops, job and incident tracker to ensure that it is always up to date.
First Level (SOP) analysis of any issue reported/observed, job stuck/failure or
on receiving of any alert
Regular assessment of alerts and Dashboards and initiate required add/clean-up
Support for any planned activities (like upgrades, CRs, DC/DR/HW Activities, etc)
Resolution of issues with data sources, masters - Job Description
The purpose of the role is to support process delivery by ensuring proper monitoring of the Processes in production. Resolving the alerts by following the predefined SOPs and maintaining the documentations around the operational issues faced, any job/process failure and regular updation of the SOPs
Job Description:
Basic OS/Linux/
Database understanding - SQL/Oracle/Postgres
Service Desk Management (Raising LW/Sev as per the priority matrix).
Coordination with various teams for Incident/Problem Management activities
such as, issue identification and its closure.
Monitoring, dash-boarding, alerting, trending.
Shell Scripting
Create and Maintain Ops, Jobs and Incident tracker
Technical User coordination
Re-run the job manually to mitigate the Job failure.
Regular updation of Ops, job and incident tracker to ensure that it is always up to date.
First Level (SOP) analysis of any issue reported/observed, job stuck/failure or
on receiving of any alert
Regular assessment of alerts and Dashboards and initiate required add/clean-up
Support for any planned activities (like upgrades, CRs, DC/DR/HW Activities, etc)
Resolution of issues with data sources, master
Employment Type: Full Time, Permanent
Read full job description
What people at VLink are saying
L1 Support Engineer salary at VLink
reported by
1
employee
₹4
L/yr - ₹5.1
L/yr
42%
more
than the average L1 Support Engineer Salary in India
View more details
What VLink employees are saying about work life
based on 116 employees
Flexible timing
Monday to Friday
No travel
Day Shift
VLink Benefits
Health Insurance 
Work From Home 
Team Outings 
Job Training 
Free Transport 
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