Sharepoint Administrator - ITIL Module (5-10 yrs)

Responsibilities :

- Administer and configure SharePoint Online sites, libraries, lists, and web parts.

- Deploy and manage SharePoint solutions according to business requirements.

- Manage site collections, site permissions, and user access.

- Configure and manage SharePoint search and metadata.

- Maintain and troubleshoot SharePoint workflows and custom solutions.

- Plan and execute SharePoint site migrations using ShareGate or other migration tools.

- Perform regular backups and restores of SharePoint and OneDrive sites.

- Manage and maintain SharePoint architecture and features.

- Administer and manage the Microsoft Teams environment, including teams, channels, and tabs.

- Configure and manage Teams calling and meeting features.

- Manage Microsoft 365 Groups associated with Teams.

- Configure and manage Teams custom apps and app permission policies.

- Troubleshoot and resolve Teams-related issues.

- Administer and troubleshoot OneDrive for Business issues.

- Manage OneDrive storage quotas and policies.

- Ensure data integrity and security within OneDrive.

- Develop and maintain PowerShell scripts for automating SharePoint and Teams administration tasks.

- Utilize PowerShell to manage user accounts, permissions, and configurations.

- Automate routine tasks and generate reports using PowerShell.

- Implement and enforce security policies for SharePoint and Teams.

- Manage user access and permissions to ensure data security.

- Ensure compliance with data governance and regulatory requirements.

- Manage incidents, service requests, and changes using ITIL processes.

- Troubleshoot and resolve technical issues related to SharePoint, Teams, and OneDrive.

- Coordinate with vendors on critical issues and escalations.

- Document troubleshooting procedures and resolutions.

- Collaborate with IT teams, developers, and stakeholders to ensure seamless integration of SharePoint and Teams.

- Communicate effectively with end-users and provide technical support.

- Develop and deliver training materials and documentation.

Required Skills and Experience :

- Extensive experience in SharePoint administration and configuration.

- Strong understanding of SharePoint Online architecture and features.

- Experience with SharePoint migrations using ShareGate.

- Proven experience in administering and managing Microsoft Teams environments.

- Knowledge of Teams calling, meeting, and app configuration.

- Experience in managing and troubleshooting OneDrive for Business.

- Proficient in PowerShell scripting for SharePoint and Teams administration.

- Understanding of security best practices and compliance requirements for SharePoint and Teams.

- Good understanding of ITIL processes (Incident Management, Change Management, Problem Management, Service Request).

- Excellent troubleshooting and problem-solving skills.

- Ability to perform root cause analysis and implement corrective actions.

- Strong communication and interpersonal skills.

- Ability to communicate technical concepts to non-technical audiences.

- 5-10 years of experience as a SharePoint Administrator or similar role.

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).