Coupa Administrator (4-9 yrs)

The primary role is to ensure that Coupa and the business processes supporting Coupa are functioning according to Client Corporate Procurement policies. Manage and improve applicable functionalities in Coupa that include but are not limited to tasks involving new item set up, creating forms, catalogs, approvals, training aids, and user access to ensure that there is ongoing consistency and accuracy of such functions. With a focus on operational efficiencies and scalability of the system, he supports the Procurement Operations and Technology teams to assist with documenting and re-designing processes to streamline work, increase throughput, and reduce manual efforts through utilizing existing technology. This role regularly requires interactions with members of Purchasing, Accounts Payable, Corporate Systems, key stakeholders, and suppliers to ensure the efficient use of Coupa. It needs to have a high-level understanding of the Procure-to-Pay process and should be able to work effectively with cross-functional teams.

The core responsibilities for the job include the following :

Coupa Administration/Configurations :

- Maintaining all configuration and solution design documentation, incorporating all impacts from change requests and new functionality implemented through release upgrades.

- Customization of Webform, forms, Items, PO Liquid Template, Managing the Tolerances, and invoice

- Presentations in Coupa. Creating new Punchouts and managing them

- Review each new release of Coupa (three releases a year) to coordinate the upgrade of environments to ensure minimal impact on the current production instance/business as usual.

- Creating and maintaining test plans for user acceptance testing on new Coupa functionality and defect resolution, regression testing, and testing of fixes to defects in releases.

- Managing and retrofitting Coupa Sandbox instances for better synchronization, both BAU - Business As Usual and Project Path.

- Managing All Sandbox instances and Production instances effectively.

- Advising the Procurement Systems team to effectively support internal and external auditors related to the systems/processes, and managing the master data within the systems.

Integration Management :

- Working with ERP Support and ERP Developers for the development and support of Coupa integrations with interfacing systems.

- Coordinating integration testing of interfaces between Coupa and other application(s).

- Define the limitations of Coupa for each integration for better design and development of the integration.

- Maintaining and Managing the Master Data in Coupa from ERP through Interface/s.

Business Process Optimization :

- Responsible for understanding business processes at a level that processes can be reviewed in the context of each new Coupa Platform release to determine if efficiencies can be gained by using the new features and capabilities.

- Providing consultative guidance and application expertise to advise business users on best practice processes and functionality/capability of Coupa.

- Providing Level 2 and Level 3 support and managing escalations as appropriate.

- Providing guidance and training to team members, managers, and employees on processes and tools.

Requirements :

- Proven experience in administering and configuring the Coupa platform.

- Strong understanding of Coupa's core modules and functionalities (eProcurement, Invoicing, Sourcing, etc.).

- Experience with Coupa release management and upgrade processes.

- Demonstrated ability to create and execute test plans for Coupa functionality.

- Experience managing and synchronizing Coupa Sandbox and Production environments.

- Understanding of data integration concepts and experience working with interfacing systems.

- Ability to analyze business processes and identify optimization opportunities within the Coupa platform.

- Excellent problem-solving and analytical skills.

- Strong communication and interpersonal skills, with the ability to effectively interact with various stakeholders.

- Ability to work independently and as part of a team.

- Familiarity with tools and applications such as Coupa, FileZilla, and Postman.

- Proficiency in technical skills including JSON, XML, cXML, HTML, API concepts, and working with sFTP servers.

- Strong proficiency in MS Office Suite (Word, Excel, PowerPoint) and MS VISIO for documentation.

Preferred Skills :

- Knowledge of Oracle EBS (Enterprise Business Suite).

- Knowledge of SAP FI (Financial Accounting) and MM (Materials Management) modules.

- Experience with scripting languages for automation.

- Understanding of database concepts.

- Coupa Administrator certification.