Senior customer service engineer

• Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area.
  Total system level troubleshooting on complex multi-symptom problems
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
• Business growth: Assists in the growth and direction of business in his/her geographic area
• Productivity: Responsible for Warranty and PMS
• Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
• Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.

Required Qualifications

• Bachelors/ Diploma degree in Electrical Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 3+ years of experience in servicing medical equipments (Preferably CT, MRI, Cath Lab, C-ARMS, PETCT, Ultrasound etc.)
• Experience interfacing with both internal team members and external customers as part of a solution-based service process
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
• Base work location for the role is Patna and will require travelling.
• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends

Desired Skills

• Strong oral and written communication skills.
  Ability to document, plan, market, and execute programs
• Candidate has to be flexible to work in any location thats assigned to him/her depending on business requirement.
• Sought by others for guidance and advice.
  Proficiency in English.
• Ability to work independently with minimum direction
• Hiah work standards and aualitv
• Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
• Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.