Master Data Management Specialist

Role & responsibilities

1. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
2. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
3. Update own availability in the RAVE system to ensure productivity of the process
4. Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
5. Follow standard processes and procedures to resolve all client queries
6. Resolve client queries as per the SLAs defined in the contract
7. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
8. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
9. Document and analyze call logs to spot most occurring trends to prevent future problems
10. Maintain and update self-help documents for customers to speed up resolution time
11. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
12. Ensure all product information and disclosures are given to clients before and after the call/email requests
13. Avoids legal challenges by complying with service agreements

Preferred candidate profile:

1. Should have hands on experience in Order Management.

2. Should have advanced knowledge on MS Excel and SAP ERP.

3. Should have employment documents in place such as Experience letter/Relieving letter and pay slip.

4. Should have Educational documents in place such as Degree Certificate and Final year marksheets.

5. Should have all the Govt id's in place such as PAN, Aadhar and Voter ID.

6. Should be Staying within the cab boundary of 24 KMS from Sholinganallur, Chennai.

7. Should be comfortable with night shift and Work from Office.

Perks and benefits: Cab facility and Shift bonus.

Interested candidates can share their resume on the given whatsapp-6291843604 ( DO NOT CALL ONLY TEXT)