Instructional Designer

Notice period : Immediate only

Tool- Captivate (Content Management tool)
Able to Maintained - over 800 Pieces of training content developed to support different a LOBs in Maps.
Able to create engaging and interacting learning Material.
Strong in customer service orientation.
e learning Software tools exp -Captivate (LMS),SABA, media visual designer
Demonstrated understanding of adult learning principle and Instructional Design.
IT industry Preferred.
Excellent verbal communication.

Please apply if holding relevant Exp.

Role Purpose

The purpose of this role is to convert the technical content into an instructional format as per client requirements

Do

1. Design and develop instructional content as per client requirements
2. Conduct needs analysis to understand client requirements
3. Review the technical content available to understand the product specifications or process workflow
4. Develop a story board using various infographics such as flowchart, scenarios or characters as required
5. Pack the storyboard content and migrate it to the appropriate authoring tool
6. Design the content with animation and review the content from multiple perspectives of user centricity, navigation, control as well adherence to the quality benchmark established.

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Vertical BU

Project Management, Information gathering, client review and feedback

Technical Publications Leadership

Quality standards, review

Internal DOP/ WIT teams

For any instructional design requirements

External

Clients

Information gathering, technical specification, reviews etc.

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Domain/Industry Knowledge Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry Competent
  • Functional Knowledge Knowledge of Instructional design, creativity and visualization skills, authoring tools such as Captivate, Storyboard 360 etc., editing/ recording Competent

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

• Behavioral Competencies
  • Analytical Skills
  • Execution Excellence
  • Client centricity
  • Passion for results
  • Stakeholder Management

Deliver

No. Performance Parameter Measure

1. Instructional Design

Quality of the design look and feel, fit with onscreen voice over, review of controls navigation etc.

On-time delivery

Execution errors errors in compatibility

CSAT

Content Mgt./ Web Publishing(Digital)