Wipro - Salesforce PgM Lead (15-20 yrs)

JD:

Salesforce PgM lead

- Delivery management professional with 5+ years of relevant program/delivery management and overall level 15+ years of Experience

- Experience in running large ADM, Transformation & Agile engagements

- Experience in designing measurement criteria for performance of Operations and

Development programs.

- Ensuring right talent supply chain to enhance customer satisfaction and lead organic growth.

- Experience in preparing management reports, weekly and monthly status reports and presenting to customer.

- Knowledge of Profit and Loss aspects, Operationalizing policies, procedures, MIS, Forecasting and Scheduling techniques.

- Experience in work planning, estimating/budgeting, productivity measurement and management, resource planning, risk assessment, expectation management, scope and issue management

- Experience in delivering enterprise applications, CX / CRM programs is a plus

- Experience in managing multi-cultural, diverse and globally distributed teams

- Ability to work with different levels of management throughout an organization, excellent customer focus

- Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes

- Strong experience in Agile way of working

- Good Communication, Analytical & problem solving skill.

- Sharp learning curve & awareness of new technology areas and domains

- Responsible for handling a span of 100-150 FTEs

- Responsible for managing external and internal Stakeholders.

- Meet Organizational performance matrices as per applicable policies, Perform & Participate in various quality & risk audit as per applicable compliances

- Participate & drive renewals. Extend support to pre-sales cases for business benefits. Win, manage & run inflight projects

- Responsible for reviewing, monitoring, controlling and supporting growth of a portfolio of discrete projects with the objective of delivering them as per agreed timelines, cost and quality parameters

- Responsible for reviewing all aspects of the solution including efforts, plans, Technologies involved, KPI/SLA commitments and any other aspects that impact deliverability as well as planned profitability of the program

- Program Manager to support our Center of Excellence (CoE) Initiatives and manage Go-To-Market (GTM) Programs for our Global Project Management Office (PMO) organization.

- Planning of project resources with Change controls

- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams with exceptional written and verbal communication skills, with a keen eye for detail and clarity.

- Creative, organized, and process-focused with strong technical competence with strong presentation skills, with the ability to effectively communicate complex ideas to various audiences.

- Strong relationship-builder with the ability to lead and influence in a highly cross-functional, matrixed organization

- Data-driven approach with proven experience using metrics & insights as tools for informed decision-making

- Ability to create and maintain long range business planning tools aligned with evolving organizational priorities

- Develop communication plans and deliver internal communications and enablement to ensure Sales Leaders and extended teams receive the most critical, targeted information they need, when they need it

- The ideal candidate will be customer-focused, driven, engaged, and will thrive in a hyper-growth environment.

- This role is pivotal in defining, implementing, and optimizing program management best practices, playbooks, and methodologies to ensure our PMO operates in best-in-class standards.