Desktop Support Engineer - Contract

Job

Description

JOB TITLE:  DESKTOP SUPPORT ENGINEER

JOB LOCATION:  noida

BUSINESS STREAM:  Information Technology 

 

 

 

 

WSP INDIA

india.recruitment@wsp.com                                                           

ABOUT US

WSP is one of the world's leading engineering professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors, and environmental specialists, as well as other design, program, and construction management professionals. We design lasting solutions in the Property & Buildings, Transportation & Infrastructure, Environment, Industry, Resources (including Mining and Oil & Gas) and Power & Energy sectors as well as project delivery and strategic consulting services. 
With approximately 4000 talented people across 2 locations (Noida & Bengaluru offices) in India and more than 68,000 globally, in 550 offices across 40 countries, we engineer projects that will help societies grow for lifetimes to come.

At “WSP” we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Unified under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: Our People, Our Clients, Our Operational Excellence and Our Expertise.

www.wsp.com

 

We are  

• Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
• A collaborative team that thrives on challenge and unconventional thinking.
• A network of experts channelling our curiosity into creating solutions to complex issues.

 

Inspired by diversity, driven by inclusion, we work with passion and purpose.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

JOB SUMMARY

As a Desktop Support Engineer in WSP you will provide technical assistance to our clients. You will be installing, upgrade and troubleshoot hardware and software systems. Robust knowledge in creating and analyzing the incidents models on various Tools and applications, using intellectually concepts and implement action- oriented solutions to complex business IT problems.

 

Responsibilities

• Diagnose and resolve technical problems related to computer hardware, desktops, laptops, printers, Telephone system and other peripheral devices.
• Troubleshoot issues with operating systems, applications, and other software to ensure minimal downtime.
• Perform regular system maintenance tasks, including software updates, and patch management.
• Monitor and maintain computer systems and networks to ensure optimal performance and security.
• Manage and maintain IT assets, keeping inventory up to date.
• Assist with onboarding and offboarding procedures, ensuring that new hires have the necessary IT setup.
• Maintain accurate records of all support tickets/requests, including issues encountered, steps taken, and resolution status.
• Document standard operating procedures, troubleshooting guides, and other technical documentation.
• Update and manage knowledge bases for future reference.
• Work closely with other IT team members to address more complex issues or escalations.
• Coordinate with vendors and service providers for hardware repairs, replacements, or other technical services.
• Participate in team meetings and contribute to the development of IT policies and procedures.
• Assist in IT projects, such as hardware rollouts, office moves, and system upgrades.
• Contribute to continuous improvement initiatives, identifying areas where IT services can be enhanced.
• Provide excellent customer service, maintaining a positive, professional attitude in all interactions.
• Address customer queries with patience, offering clear explanations and solutions.
• Provide support during business hours and, occasionally, outside regular hours for critical issues or scheduled maintenance.
• Providing technical support across the company (this may be in person or over the phone)
• Respond to requests from end users, managers, developers, and team members for specific IT Hardware and software information.    
• Direct unresolved issues to the next level of support personnel.
• Incident and service request Management.
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.

Technical Experience: -

• Knowledge of ServiceNow Ticketing tool.
• Experience with OS imaging and deployment tools (e.g., SCCM, Autopilot, OSD).
• Experience with hardware diagnostics and repairs. Ability to troubleshoot hardware issues and perform upgrades (RAM, hard drives, etc.).
• Proficiency in installing and troubleshooting common business software (Microsoft Office, Microsoft Teams, SharePoint, etc.).
• Knowledge of ITIL best practices for incident and problem management.
• Experience with password management and MFA (multi-factor authentication).
• Excellent communication and interpersonal skills to interact with non-technical users.
• Ability to handle and resolve escalations effectively.
• Applications – Core, Business & Corporate Application Troubleshooting.
• Strong computer, hardware, software, and analytical skills
• Provide technical assistance and support for incoming queries and issues related desktop support, Video Conferencing support, VIP support.
• Introduce new ideas and processes which improve performance and productivity.
• Problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over.

Qualifications: -

• BA/BCA /BCom/BTech / Graduate Science.
• ITIL V4 Foundation certified
• Certification in MCP (Microsoft Certified Professional) or similar. will be an added advantage

 

 

Working conditions: -

We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.

 

Working
with US

At WSP, we are driven by inspiring future-ready pioneers to innovate.

Join a talented team working on high-profile projects that resonate locally and internationally. Discover a culture that rewards dedication with support and encouragement while you explore a wide variety of opportunities that enable you to do meaningful, impactful work in your community.

Our Hybrid Working Module

We operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.

The purpose of the Hybrid Work Model is to:

• Provide a flexible, agile, yet structured work environment
• Embrace ways of maximizing collaboration
• Mitigate risks of product quality and cultural erosion
• Provide a balance of community and collaboration, opportunity and development, productivity, and efficiency

Health, Safety, and Wellbeing

We at WSP strongly believe that our people are our greatest asset, and we ensure to provide a safe work environment for them.           

• Health, safety, and wellbeing is woven into the fabric of our organization’s culture and each of us is accountable to foster a safe workplace for ourselves and others, which we call “Making Health and Safety Personal.”
• Our Zero Harm Vision is to effectively reduce the risks in our activities by seeking new and innovative solutions. Our health and safety practices are recognized at global platforms, making us the proud winner of the prestigious RoSPA Health and Safety awards for 3 conservative years.

Inclusivity and Diversity

• WSP India is committed to providing a sustainable and inclusive work environment, in which its biggest strength – “the People” feel valued, respected, and supported.
• We enable and monitor that an unbiased approach, in terms of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status and cultural background, is adopted, when we hire, promote, and evaluate performance.

 

 

 

 

 

 

 

 

 

 

 

 

Our Guiding Principles

 

We value our people and our reputation. We make extraordinary efforts to attract, develop, engage and retain the best professionals in our fields of expertise because this is what makes us great.  We put the highest ethical standards at the centre of all we do. Professionalism is inherent in our offering. We are humble and act with moral and intellectual integrity, keep our word, treat everyone with respect, support our colleagues, and embrace diversity. We care about individuals and their progress and offer the most fulfilling career development for our professionals. We promote our young recruits because we believe fresh perspectives bring great ideas and new energy.

We are locally dedicated with international scale. Our strength is our ability to adapt to our client culture and local markets. We provide our clients with the same personalized services as a specialist firm while at the same time leveraging our worldwide expertise to undertake the most complex projects and assist our clients to realize their ambitions. We achieve this by remaining agile, with a common-sense approach, and by keeping our structure and business model simple and lean. Our focus on growth also allows us to better serve our clients by expanding our offering, expertise, and geographical reach.

We are future-focused and challenge the status quo. We anticipate trends in order to propose innovative ideas for our clients to meet their business objectives. We ask questions, look at complex problems from different angles and find solutions that break paradigms. We are problem-solvers who evolve, improve, modernize, and excel. We know our solutions will shape the communities of tomorrow and help societies thrive sustainably. We embrace change and have an uncompromising determination to achieve excellence.

We foster collaboration in everything we do. Our international agility is founded on our collaborative working environment. Our devotion to teamwork creates unique international networks of outstanding professionals who understand that great achievements come from collaboration. We embrace and support a high-performing culture, always strive to learn from others, and foster a stimulating work environment. We put the interest of our team ahead of our own and joining us is the best way to fully understand the collegiality that defines our firm.

 

We have an empowering culture and hold ourselves accountable. We are empowered to turn challenges into opportunities while being held accountable to standards beyond the norm. Our proactive leadership empowers us to be client-focused, agile, and responsive, while at the same time being accountable to our clients, our peers and our shareholders. The profitability of our firm is essential to our future, and this is why we manage our business responsibly as if it were our own.