International Business Development Manager

The Candidate will be responsible to the Business Operations for Global as well as Developing New Business Opportunity by focusing on building and growing strong relationship both internally and externally. Devising effective Business Development Strategy for future research-based products with global Clients in Nutraceutical, Dietary & Natural/ Herbal Supplements for all categories.

KEY DELIVERABLES:
Strategic and Operational Excellence

• Identifying opportunities to build, develop and strengthen relationships with global clients to grow and sustain the business by strategizing optimum customer selection and management, team expansion and nurturing a healthy cross functional team culture.
• Identifying opportunity to increase presence by developing plan to make potential partnerships, enhance distribution and stepping into new markets and methods to enhance efficiency within the internal sales and support team.
• Identifying the business trend, plan and participate in key tenders to draw maximum business opportunity.
• Effectively design and assign target to the downline, taking periodic review for mid-way correction, provide clear direction to plan achieving the target and meet business objective.
• Accountable for maintaining a healthy P&L by over-viewing and devising effective strategy around setting correct pricing to quote, mobilizing of old stock, timely order placement to mitigate the risk of expiry of RM/PM, timely payment collection as per agreed terms.
• Overview and manage effective coordination with all internal stakeholders like PPIC, Logistics, RA, Finance and ensure best customer service experience is extended to overseas customers.
• Ensure the team adheres to company SOP by conducting periodic review/ audit and taking corrective measures for any deviation, guide the concern and being an enabler to maintain a healthy work culture and providing overall service excellence to customers.

Customer Relationship Management

• Overview and ensure customer queries are handled properly.
• Overview clients feedback on any specific aspect, ensure devising a proper resolution to provide optimized customer experience and retention. Directly getting involved wherever needed to earn better customer loyalty and service assurance.

Analysis & Reporting

• Maintaining database of prospects & provide weekly/monthly progress report to the leadership team for taking key decisions.
• Track and analyze data around competitors activities, IPMS/ Export/ Market Intelligence Reports, new opportunities, best practices and other changes in the industry to discuss and effectively develop business development/ expansion strategy.

CANDIDATE PROFILE:

• Well versed with latest market trends in order to generate leads & building connections.
• Prefer MBA in International Business for this role.
• Having a strategic bent of mind with strong analytical ability.
• Having sound communication, leadership and interpersonal relationship skill.
• Having strong market contact in global market.
• Must be aware of current regulatory affairs related regulations.