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Zeptonow - Senior Technical Support Engineer (4-10 yrs)
Zepto
posted 30d ago
Location : Bangalore
Responsibilities :
- L2 & L3 level of investigation of any issue (including functional or technical issue).
- Root cause analysis of issues by debugging in logs,DB or code.
- Manage and update different scripts as per daily basis requirements.
- Perform quick impact analysis during incident and quick recovery post incident.
- Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement.
- Coordinate for system and application releases with the development team and manage the gaps in implementation or risk assessment.
- Troubleshoot areas of performance and identify effective solutions to resolve issues both immediate and for the longer term.
- Work closely with different stakeholders including Operations, customer experience, Product, finance, Risk & fraud management team etc..
- Generate reports based on Internal/External requests.
- Maintain documentation for internal team
- Perform ITIL practices and motivate junior team members to adhere to the same.
Requirements :
- Education : B. Tech/MCA/M. S (from well known institutes).
- Having 4-6 years of experience in Application Support.
- Good experience with any of the programming languages like Python , Java..
- Having knowledge of AWS,Mongo,Rest API, Jenkins,SQL, Athena, Postgres.
- Good experience with any scripting languages Python\Unix.
- Good understanding of DB and having good command on SQL.
- Sound understanding of SDLC life cycle and Agile methodologies.
- Good in ITIL practices.
- Experience with any of the ticketing tools (preferably JIRA).
- Should have strong decision making capabilities w. r. t. choosing new frameworks, approaches etc.
- Understanding deployment and monitoring is desirable but not mandatory.
- Hands on experience in monitoring tools like New Relic, Grafana, AWS Cloudwatch etc.
- Good communication skill with logical & analytical approach to solve business problems quickly.
- Ability to handle pressure in a fast paced environment.
- Ability to provide support in extended hours whenever needed
Functional Areas: Other
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