Zolostays - Community Manager (4-8 yrs)

About Zolo :

ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing. Zolo is a community that fosters growth and personal development. Our founders believe that potential, not just pedigree, is the key to success, and that is why they built Zolo around the principle of thinking like an owner. Hence, we seek passionate individuals ready to innovate, flapping their wings outside of the traditional 9-to-5 schedule!

Job Summary :

At Zolo, we are in search of a dynamic and dedicated Sr. Manager - Community and Alliances to foster engagement among our extensive community of current and prospective students across various campuses. The ideal candidate is a self-driven, tech-savvy professional with exceptional communication skills, a presentable demeanor, and a strong ability to build and maintain relationships. This client-facing role will involve managing both online and offline community initiatives, ensuring a cohesive and engaging experience for all residents.

Key Responsibilities :

1. Community Building & Engagement :

Strategize, plan, and oversee the comprehensive events calendar for the college, ensuring adherence to specific budgets. Activities include indoor and outdoor sports, artistic and cultural pursuits, festival celebrations, and other entertainment and leisure events. Organize and coordinate community events, workshops, and seminars to enhance the educational and social experience for residents, fostering a sense of belonging among Zolo Scholar residents. Build and maintain strong relationships with L1 Connects, student committee members, and key stakeholders to ensure active participation and engagement within the community.

2. Online Community Management :

Develop and execute online community-building strategies across various social media platforms to engage both current and prospective students. Manage and grow online communities by creating and sharing engaging content, responding to community queries, and facilitating discussions. Monitor online conversations and community sentiment, providing insights and recommendations for improving engagement and participation. Utilize measurable metrics to gather and analyze community feedback, continually improving and adapting strategies based on insights into what resonates with the student body.

3. Client & Stakeholder Relations :

Serve as the face of the brand, representing Zolo at various events, meetings, and forums, ensuring a professional and positive image. Collaborate closely with internal and external stakeholders, including vendors and college administrators, to execute seamless online and offline activities within the college environment. Coordinate with the marketing and branding team to craft compelling communications for various activities and engagements within the college. Manage outreach channels such as social media, mailing lists, and newsletters to promote Zolo initiatives and ensure consistent communication with the community.

4. Event Planning & Execution :

Execute a seamless blend of online and offline activities, ensuring high participation levels and smooth operations. Track and monitor participation levels, gather student feedback, analyze costs, and assess the overall effectiveness of each activity, making necessary adjustments to improve future events.

5. Innovation & Continuous Improvement :

- Stay updated with the latest trends in community management, social media, and student engagement to introduce innovative ideas and approaches.

- Continuously evaluate the success of community initiatives, using data and feedback to refine and enhance future efforts.

Qualifications :

1. Bachelor's degree in Marketing, Communications, Public Relations, or a related field.

2. Proven experience as a Community Manager, Social Media Manager, or similar role with a strong emphasis on client-facing interactions.

3. Exceptional communication, presentation, and interpersonal skills.

4. Tech-savvy with a deep understanding of social media platforms, online community-building strategies, and digital communication tools.

5. Strong project management skills with the ability to handle multiple priorities and meet deadlines.

6. Experience in event planning and execution, with a demonstrated ability to manage budgets and deliver successful outcomes.

Preferred Skills :

1. Experience in public relations or corporate communications.

2. Knowledge of data analytics tools and community management software.

3. Strong problem-solving skills and the ability to adapt to changing environments.

4. A creative mindset with the ability to develop innovative strategies to enhance community engagement.