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ITSM Architect
Zones Corporate Solutions
posted 2mon ago
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Key skills for the job
Job Description
- Solution Design:
- Collaborate with business stakeholders to understand ITSM requirements and design effective solutions using the ServiceNow platform.
- Create detailed technical specifications, considering scalability, security, and performance.
- ServiceNow Implementation:
- Lead the implementation of ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, and other ITIL processes.
- Configure and customize the ServiceNow platform to meet specific organizational needs.
- Serve as the ServiceNow Subject Matter Expert and Lead for the Delivery organization, overseeing all new customers onboarding onto the ServiceNow platform.
- Governance:
- Change Request Process Ownership : Define, implement, and own the change request process, ensuring all configuration changes across the client landscape are managed efficiently and effectively.
- Approval and Visibility : Ensure the right stakeholders are involved in the approval process and maintain visibility into all changes being made. Facilitate communication and transparency to prevent unauthorized changes.
- Global Configuration Management : Maintain global configuration settings within the ServiceNow tool to minimize customizations. Ensure any approved customizations are justified and that the proper budget is allocated before implementation.
- Integration Management:
- Design and implement integrations with third-party systems, ensuring data consistency and optimal functionality.
- Collaborate with integration teams to develop and maintain data connectors and APIs.
- Workflow Optimization:
- Optimize ITSM workflows to improve efficiency and align with industry best practices.
- Implement automation to streamline routine tasks and enhance service delivery.
- Technical Leadership:
- Provide technical leadership and guidance to ServiceNow developers and administrators.
- Stay updated on ServiceNow platform updates, new features, and industry trends.
- Custom Development:
- Develop custom applications, scripts, and widgets within the ServiceNow platform to meet unique business requirements.
- Ensure code quality, performance, and adherence to best practices.
- Quality Assurance:
- Conduct thorough testing of ServiceNow configurations and customizations to ensure the reliability and accuracy of implemented solutions.
- Implement and oversee quality assurance processes.
- Documentation:
- Create comprehensive technical documentation, including design specifications, deployment guides, and configuration documentation.
- Provide training materials and sessions for end-users and administrators.
- Collaboration and Communication:
- Collaborate with cross-functional teams to gather requirements and ensure alignment with business goals.
- Communicate effectively with stakeholders, presenting technical solutions and progress reports.
- Bachelor s degree in Computer Science, Information Technology, or a related field.
- Proven experience as a ServiceNow ITSM Architect, with a strong background in designing and implementing ITSM solutions.
- ServiceNow Certified Implementation Specialist certification is highly desirable.
- Proficient in JavaScript, XML, HTML, and ServiceNow scripting languages.
- In-depth knowledge of ITIL processes and best practices.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Minimum of 8 years of experience as a ServiceNow ITSM Architect.
- Hands-on experience with ServiceNow platform configurations, customizations, and integrations.
- Successful track record of leading ServiceNow implementations from concept to completion.
Employment Type: Full Time, Permanent
Functional Areas: Other
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