MDM L3 Support

What you ll do as the ( MDM L 3 Apple technology ) :

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 10+ years of overall technical experience in MDM.
• Hands on Expriance in Intune, Jamf other MDM tools / Platform
• Deploy, configure, and maintain the ManageEngine MDM solution.
• JAMF Pro-Administrator: Jamf Pro Suite tools, Application Packaging, and deployment
• Composer, image deployment using Jamf , creating policies for managing Mac via Jamf , Patch Management, Compliance Management, and Apple Business Manager.
• Monitor the performance and availability of the MDM platform.
• Implement patches, updates, and upgrades to keep the system current.
• Troubleshoot and resolve any issues related to the MDM platform.
• Enrols and manage mobile devices across the organization.
• Implement policies and profiles for device configurations and security settings.
• Manage mobile application lifecycles, including distribution, updates, and licenses.
• Ensure compliance with organizational security and data protection policies.
• Provide technical support and guidance to end-users regarding MDM functionality and features.
• Assist with user onboarding and device enrolment processes.
• Monitor and enforce compliance with security policies, regulatory requirements, and industry standards.
• Conduct periodic security audits and assessments of the MDM platform.
• Proven experience in managing and administering ManageEngine MDM or similar mobile device management platforms.
• Strong knowledge of mobile device platforms (iOS, Android), device management protocols (MDM, MAM), and security best practices.
• Familiarity with network infrastructure, security protocols, and authentication mechanisms.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills to collaborate effectively with different stakeholders.
• Ability to work independently and prioritize tasks in a fast-paced environment.