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24/7 Customer
3.5
based on 3.1k Reviews
Company Overview
Company Locations
Working at 24/7 Customer
Company Summary
AI software company optimizing customer-brand engagement & relations
Overall Rating
3.5/5
based on 3.1k reviews
5% below
industry average
Critically rated for
Promotions, Salary, Work satisfaction
Work Policy
Work from office
79% employees reported
Rotational Shift
74% employees reported
Flexible timing
63% employees reported
No travel
63% employees reported
View detailed work policy
Top Employees Benefits
Office cab/shuttle
331 employees reported
Cafeteria
232 employees reported
Job/Soft skill training
230 employees reported
Health insurance
186 employees reported
View all benefits
About 24/7 Customer
Founded in2000 (25 yrs old)
India Employee Count5k-10k
Global Employee Count10k-50k
HeadquartersSan Jose,California, United States
Office Locations
Website247.ai
Primary Industry
Other Industries
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[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive, and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.
Mission: Mission of connecting consumers to companies to get things done. With two decades of improving customer experience for the world’s leading businesses, we have unparalleled expertise in customer journeys across all channels.
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24/7 Customer Ratings
based on 3.1k reviews
Overall Rating
3.5/5
How AmbitionBox ratings work?
5
1.1k
4
752
3
492
2
205
1
512
Category Ratings
3.6
Company culture
3.4
Job security
3.4
Work-life balance
3.4
Skill development
3.3
Work satisfaction
3.0
Salary
2.9
Promotions
24/7 Customer is rated 3.5 out of 5 stars on AmbitionBox, based on 3.1k company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at 24/7 Customer
based on 2.9k reviews
3.6
Rated by 878 Women
Rated 3.7 for Company culture and 3.5 for Work-life balance
3.4
Rated by 2k Men
Rated 3.5 for Company culture and 3.3 for Work-life balance
Work Policy at 24/7 Customer
based on 392 reviews in last 6 months
Work from office
79%
Hybrid
16%
Permanent work from home
5%
24/7 Customer Reviews
Top mentions in 24/7 Customer Reviews
+ 5 more
Compare 24/7 Customer with Similar Companies
 |  Change Company |  Change Company |  Change Company | |
|---|---|---|---|---|
Overall Rating | 3.5/5 based on 3.1k reviews | 3.7/5 based on 5.6k reviews | 3.7/5 based on 4.3k reviews | 4.0/5 based on 3.4k reviews |
Highly Rated for |  No highly rated category | Work-life balance Job security | Company culture | Job security Work-life balance Company culture |
Critically Rated for | Promotions Salary Work satisfaction | Promotions Salary | Promotions Work satisfaction | Promotions |
Primary Work Policy | Work from office 79% employees reported | Hybrid 74% employees reported | Hybrid 90% employees reported | Hybrid 88% employees reported |
Rating by Women Employees | 3.6 Good rated by 878 women | 3.8 Good rated by 1.3k women | 3.8 Good rated by 1k women | 4.1 Good rated by 1.2k women |
Rating by Men Employees | 3.4 Average rated by 2k men | 3.7 Good rated by 4k men | 3.6 Good rated by 3k men | 3.9 Good rated by 2.1k men |
Job security | 3.4 Average | 3.9 Good | 3.4 Average | 4.3 Good |
View more
24/7 Customer Salaries
24/7 Customer salaries have received with an average score of 3.0 out of 5 by 3.1k employees.
Digital Interaction Advisor
(1.4k salaries)
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₹1.5 L/yr - ₹4.5 L/yr
Digital Interactive Specialist
(932 salaries)
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₹1.6 L/yr - ₹4.5 L/yr
Digital Interaction Executive
(370 salaries)
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₹1.8 L/yr - ₹4.5 L/yr
Customer Support Executive
(260 salaries)
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₹1.8 L/yr - ₹4.5 L/yr
Customer Service Executive
(244 salaries)
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₹1.7 L/yr - ₹5.5 L/yr
Team Lead
(239 salaries)
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₹3.9 L/yr - ₹9 L/yr
Customer Care Executive
(151 salaries)
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₹1.8 L/yr - ₹4.5 L/yr
SME
(136 salaries)
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₹2 L/yr - ₹5.5 L/yr
Technical Support Executive
(122 salaries)
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₹1.7 L/yr - ₹5.1 L/yr
Chat Support Executive
(116 salaries)
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₹1.6 L/yr - ₹3.8 L/yr
24/7 Customer Interview Questions
24/7 Customer Jobs
Popular Designations 24/7 Customer Hires for
Current Openings
24/7 Customer News
View all
AI+ Pulse and Nova 5G debut in India with privacy-focused NxtQuantum OS
- Ai+ Pulse and Ai+ Nova 5G are the first smartphones from the new player Ai+ in India, offering entry-level specs and running on the privacy-focused NxtQuantum OS.
- The NxtQuantum OS is based on Android 15 and emphasizes storing user data on Indian servers with a zero-trust framework, along with locally trained AI engines and no bloatware or unnecessary tracking.
- Ai+ Nova 5G features a 6.7-inch HD+ LCD with a 120Hz refresh rate, while Ai+ Pulse has a 90Hz panel. Both phones include 5MP front cameras and a 50MP primary rear shooter.
- Ai+ Nova 5G is powered by Unisoc T8200, 6/8GB RAM, and 64/128GB storage, while Ai+ Pulse has the 4G Unisoc T615, 4/6GB RAM, and 64/128GB storage. They both offer expandable storage, a 3.5mm headphone jack, and come with a 5,000 mAh battery.
Gsmarena | 9 Jul, 2025
Exclusive: Leaked launch slides reveal how much Ai+ Pulse and Nova 5G smartphones will cost
- Ai+ will launch its first products, the Pulse and Nova 5G smartphones, at an event in New Delhi, India.
- Leaked slides suggest that the Ai+ Pulse will start at INR12,999 ($150/€130) and the Ai+ Nova 5G at INR14,999 ($175/€150), contradicting earlier pricing claims.
- Both smartphones are expected to run NxtQuantum OS, feature 5,000 mAh batteries, support up to 1TB storage expansion, and sport 50MP cameras.
- Rumors suggest a Pulse 4G model and the possibility of Ai+ launching a smartwatch with in-built TWS earphones at the same event.
Gsmarena | 8 Jul, 2025
Ai+ will launch its smartphones on July 8
- Ai+ will be launching its smartphones in India on July 8, with products designed and built in India and exclusively sold through Flipkart.
- The smartphones are expected to have two models - the Ai+ Nova 5G and the Ai+ Pulse 4G, featuring main cameras of 50MP, expandable storage, and a 5,000 mAh battery.
- The devices will run on the Unisoc T8200 (6nm) chipset for the Nova 5G and the Unisoc T7250 (12nm) chipset for the Pulse 4G, with prices starting at just INR 5000.
- AI+ smartphones will be designed and built in India, run on the NxtQuantum OS developed by Indian engineers, and focus on privacy with user data stored in India on approved servers hosted by Google Cloud.
Gsmarena | 29 Jun, 2025
Exclusive: AI+ smartwatch launching this month with in-built TWS, Nova 1 and Pulse 1's prices tipped
- AI+, part of NxtQuantum Shift Technologies, to launch smart wearables including a smartwatch with in-built TWS named 'wearbuds Watch 3.'
- The AI+ smartwatch will feature silicone tips for passive noise cancellation and will be manufactured in India.
- AI+ Nova series to include three 5G smartphone models with prices ranging from INR 5,000 to INR 8,000.
- Nova 1 5G priced at INR 5,000 and Pulse 1 at INR 6,000; confusion exists regarding the third Nova phone and Pulse 1's identity.
Gsmarena | 7 Jun, 2025
Exclusive: Here's our first look at NxtQuantum's AI+ Nova 2 5G smartphone
- AI+ will launch its Nova series 5G smartphones in India on June 25, with the AI+ Nova 2 5G being one of the models.
- The AI+ Nova 2 5G features a squircle-shaped camera island with AI-powered camera features, 6GB RAM, and 128GB storage.
- The Nova series smartphones aim to be 'affordable AI-powered 5G smartphones,' priced between INR 5,000 and INR 8,000.
- Manufactured using refurbished parts for sustainability, the smartphones will run on NxtQuantum OS and be assembled locally in India by Ismartu.
Gsmarena | 3 Jun, 2025
OORT Launches HumanAIx, a Global Alliance Advancing Decentralized AI Infrastructure
- OORT has launched HumanAIx, a global alliance focused on advancing decentralized AI infrastructure and improving the AI landscape through shared knowledge and secure solutions.
- Founding members of HumanAIx include OORT, Neo, Storj, Oasis Protocol, YGG, io.net, XYO, AI.KIDO, DeTaSECURE, Unyt, Holo, Valdi, Supermoon.
- Challenges in AI development like high costs, energy consumption, scalability limitations, and centralization are addressed by HumanAIx, aiming to create a more sustainable and ethical industry.
- HumanAIx is an open protocol that connects partners to build a permissionless, scalable, and verifiable decentralized AI infrastructure with a three-layer architecture.
- The alliance believes in making AI human-centric and serving the broader community, collaborating to develop initiatives that benefit the AI community and create a human-centric ecosystem.
- Various members of the alliance expressed their commitment to democratizing AI access, ensuring transparency, reliability, and economic sustainability in the AI industry.
- The alliance members contribute expertise in cybersecurity, data hosting, smart contracts, decentralized data network, data storage, GPU compute, and more to enhance the AI infrastructure.
- OORT, as a trailblazer in the decentralized AI era, offers a suite of decentralized AI products focusing on data collection and labeling, data storage, and model training.
- OORT has received investments from notable investors and established partnerships with companies like Dell, Tencent Cloud, and Seagate, positioning itself as a key player in the AI industry.
- For more information on HumanAIx and how to engage with the alliance, users can visit the official OORT website.
Cryptopotato | 28 Feb, 2025
Meet 9 Startups Part Of Nikhil Kamath-Led WTFund’s 2nd Cohort
- Zerodha cofounder Nikhil Kamath-led WTFund has selected nine startups for its second cohort, offering grant funding of up to INR 20 Lakh per startup.
- WTFund aims to support young Indian founders under 25 years by providing grants, mentorship, networking opportunities, and sales and marketing support.
- The selected startups cut across various sectors such as agritech, D2C, and cleantech, aligning with UN's sustainable development goals.
- Some of the startups include Ai.gnosis for early autism detection, Armatrix for industrial robotics, and Bytes for AI-powered driver assistance systems.
- InnerGize offers stress-reducing wearable devices, Nasadya provides solid-state hydrogen storage solutions, and Neoperk aids farmers with AI-driven soil testing solutions.
- ReferRush assists businesses in building AI-powered customer referral programs, while Modus AI focuses on AI-driven fraud detection for financial institutions.
- The selected startups will also have the opportunity to present their businesses to high-profile investors for further growth and development.
- Through Cohort 2, WTFund aims to back founders who are actively working towards implementing positive change and innovation.
- The startups have been shortlisted from applications received across more than 50 cities, showcasing a diverse range of entrepreneurial talent.
- The selection includes startups leveraging AI technology to solve complex problems and drive innovation in their respective sectors.
Inc42 | 14 Feb, 2025
New 7AI platform deploys autonomous AI agents to streamline security operations
- 7AI Inc. has launched a platform that utilizes autonomous AI agents to streamline security operations.
- The platform offloads repetitive security tasks to AI agents, freeing up cybersecurity professionals for higher-value work.
- The AI agents analyze data, make decisions, and execute tasks autonomously, enhancing efficiency and scalability.
- 7AI's agents categorize alerts and perform thorough threat analysis, compiling actionable insights for resolution.
Siliconangle | 5 Feb, 2025
AI. gnosis on Shark Tank India: Offering Revolutionizing Early Autism Detection
- AI.gnosis appeared in Shark Tank India Season-4 in Episode 14.
- AI.gnosis offers AI-powered tools for early autism detection.
- The founders sought an investment of ₹50 Lakhs for 4% equity at a valuation of ₹12.5Cr.
- They secured a deal of ₹1 Cr. for 8% equity at the same valuation.
VIE Stories | 24 Jan, 2025
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24/7 Customer FAQs
When was 24/7 Customer founded?
24/7 Customer was founded in 2000. The company has been operating for 25 years primarily in the Software Product sector.
Where is the 24/7 Customer headquarters located?
24/7 Customer is headquartered in San Jose,California. It operates in 2 cities such as Bangalore / Bengaluru, Hyderabad / Secunderabad. To explore all the office locations, visit 24/7 Customer locations.
How many employees does 24/7 Customer have in India?
24/7 Customer currently has more than 5,300+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in 24/7 Customer based on the number of reviews submitted on AmbitionBox.
Does 24/7 Customer have good work-life balance?
24/7 Customer has a work-life balance rating of 3.4 out of 5 based on 3,000+ employee reviews on AmbitionBox. 39% employees rated 24/7 Customer 3 or below, while 61% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read 24/7 Customer work-life balance reviews for more details.
Is 24/7 Customer good for career growth?
Career growth at 24/7 Customer is rated as poor, with a promotions and appraisal rating of 2.9. 39% employees rated 24/7 Customer 3 or below on promotions / appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading 24/7 Customer promotions / appraisals reviews for more detailed insights.
What are the cons of working in 24/7 Customer?
Working at 24/7 Customer does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, salary & benefits and work satisfaction, based on 3,000+ employee reviews on AmbitionBox.
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