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Cogent E Services
3.2
based on 3.2k Reviews
Company Overview
Company Locations
Working at Cogent E Services
Company Summary
Cogent E Services offers business process solutions that empower organizations to innovate customer engagement and optimize operations through digital transformation.
Overall Rating
3.2/5
based on 3.2k reviews
Critically rated for
Promotions, Salary, Work satisfaction
Work Policy
Work from office
87% employees reported
Rotational Shift
53% employees reported
Strict timing
51% employees reported
No travel
66% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
146 employees reported
Cafeteria
100 employees reported
Health insurance
44 employees reported
Office cab/shuttle
17 employees reported
View all benefits
About Cogent E Services
Founded in2004 (21 yrs old)
India Employee Count10k-50k
Global Employee Count10k-50k
India HeadquartersNoida, Uttar Pradesh, India
Office Locations
--
Websitecogenteservices.com
Primary Industry
--
Other Industries
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Cogent is a multinational business process solutions provider facilitating enterprises to redefine their functions in the digital age. Since 2004, we continue to deliver industry-specific solutions and an approach that strengthens customer relations and sets your company apart among the competition. We design and implement impeccable customer experience through analytics, digital, and automation powered with the latest technologies in the country.
Count on us for measurable transformation within your operations through excellent domain expertise in human resources outsourcing solutions, contact centers, and back-office processes. We not only strive to offer value in return for the trust, but we also deliver it with each step.
Cogent is the complete outsourcing partner for all day-to-day administrative and back-office undertakings.
Mission: This shared conviction and a mutual respect is what keeps the team inspired to write new success stories for their clients, every day.
Vision: TO HELP YOU BUILD FOCUSED AND SUCCESSFUL RELATIONSHIPS WITH YOUR CUSTOMERS.
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Cogent E Services Ratings
based on 3.2k reviews
Overall Rating
3.2/5
How AmbitionBox ratings work?
5
1.1k
4
597
3
511
2
259
1
756
Category Ratings
3.2
Skill development
3.1
Job security
3.0
Company culture
3.0
Work-life balance
3.0
Work satisfaction
2.9
Salary
2.9
Promotions
Cogent E Services is rated 3.2 out of 5 stars on AmbitionBox, based on 3.2k company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Cogent E Services
based on 3k reviews
3.3
Rated by 837 Women
Rated 3.2 for Job security and 3.2 for Skill development
3.2
Rated by 2.1k Men
Rated 3.1 for Job security and 3.1 for Skill development
Work Policy at Cogent E Services
based on 413 reviews in last 6 months
Work from office
87%
Hybrid
9%
Permanent work from home
4%
Cogent E Services Reviews
Top mentions in Cogent E Services Reviews
+ 5 more
Compare Cogent E Services with Similar Companies
 |  Change Company |  Change Company |  Change Company | |
|---|---|---|---|---|
Overall Rating | 3.2/5 based on 3.2k reviews | 3.9/5 based on 22.2k reviews | 3.9/5 based on 32.4k reviews | 4.7/5 based on 24.7k reviews |
Highly Rated for |  No highly rated category | Skill development Job security Company culture | Skill development Work-life balance Job security | Salary Skill development Work-life balance |
Critically Rated for | Salary Promotions Work-life balance | Promotions |  No critically rated category | No critically rated category |
Primary Work Policy | Work from office 87% employees reported | Work from office 84% employees reported | Work from office 59% employees reported | Work from office 88% employees reported |
Rating by Women Employees | 3.3 Average rated by 837 women | 3.8 Good rated by 4.6k women | 3.7 Good rated by 9.8k women | 4.7 Excellent rated by 7.1k women |
Rating by Men Employees | 3.2 Average rated by 2.1k men | 3.9 Good rated by 16.3k men | 4.0 Good rated by 21.1k men | 4.7 Excellent rated by 17.2k men |
Job security | 3.1 Average | 3.8 Good | 3.8 Good | 4.6 Excellent |
View more
Cogent E Services Salaries
Cogent E Services salaries have received with an average score of 2.9 out of 5 by 3.2k employees.
Customer Service Associate
(1k salaries)
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₹1 L/yr - ₹5 L/yr
Customer Service Executive
(599 salaries)
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₹1.1 L/yr - ₹4.5 L/yr
Customer Care Executive
(434 salaries)
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₹0.8 L/yr - ₹4 L/yr
Team Lead
(405 salaries)
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₹1 L/yr - ₹6 L/yr
Customer Support Executive
(335 salaries)
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₹1.2 L/yr - ₹4 L/yr
Quality Analyst
(327 salaries)
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₹1 L/yr - ₹4.1 L/yr
C.S.A
(308 salaries)
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₹1 L/yr - ₹5.3 L/yr
Customer Support Associate
(274 salaries)
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₹1.1 L/yr - ₹4.2 L/yr
BPO Executive
(183 salaries)
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₹0.8 L/yr - ₹5.3 L/yr
Team Lead Operations
(179 salaries)
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₹1.1 L/yr - ₹4.3 L/yr
Cogent E Services Interview Questions
A Customer Support Associate was asked 1mo agoQ. Talk about anything for 2 minutes
A Customer Care Executive was asked 3mo agoQ. How do you prioritize tasks?
A C.S.A was asked Q. How would you handle an unhappy customer who is continuously abusive?
A Customer Support Executive was asked Q. What was your routine like yesterday?
A Customer Service Associate was asked 1mo agoQ. What is the flow of transactions involved with credit cards and debit ...read more
Cogent E Services Jobs
Popular Designations Cogent E Services Hires for
Customer Support Executive
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Popular Skills Cogent E Services Hires for
Current Openings
Cogent E Services Offices
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Cogent E Services FAQs
When was Cogent E Services founded?
Cogent E Services was founded in 2004. The company has been operating for 21 years.
Where is the Cogent E Services headquarters located?
Cogent E Services is headquartered in Noida, Uttar Pradesh.
How many employees does Cogent E Services have in India?
Cogent E Services currently has more than 10,000+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in Cogent E Services based on the number of reviews submitted on AmbitionBox.
Does Cogent E Services have good work-life balance?
Cogent E Services has a work-life balance rating of 3.0 out of 5 based on 3,100+ employee reviews on AmbitionBox. 48% employees rated Cogent E Services 3 or below, while 52% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Cogent E Services work-life balance reviews for more details.
Is Cogent E Services good for career growth?
Career growth at Cogent E Services is rated as poor, with a promotions and appraisal rating of 2.9. 48% employees rated Cogent E Services 3 or below on promotions / appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading Cogent E Services promotions / appraisals reviews for more detailed insights.
What are the cons of working in Cogent E Services?
Working at Cogent E Services does have some drawbacks that potential employees should consider. The company is poorly rated for salary & benefits, promotions / appraisal and work satisfaction, based on 3,100+ employee reviews on AmbitionBox.
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