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Firstsource Solutions
3.6
based on 5k Reviews
Video summary
Company Overview
Company Locations
Working at Firstsource Solutions
Company Summary
Firstsource focuses on enhancing customer experience through technology and tailored support, optimizing business processes for global clients.
Overall Rating
3.6/5
based on 5k reviews
On-Par with
industry average
Critically rated for
Promotions, Salary
Work Policy
Work from office
65% employees reported
Monday to Friday
53% employees reported
Flexible timing
61% employees reported
No travel
64% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
390 employees reported
Cafeteria
283 employees reported
Office cab/shuttle
248 employees reported
Health insurance
221 employees reported
View all benefits
About Firstsource Solutions
Founded in2001 (24 yrs old)
India Employee Count10k-50k
Global Employee Count10k-50k
India HeadquartersMumbai, Maharashtra, India
Office Locations
Websitefirstsource.com
Primary Industry
Other Industries
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View in video summary
Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it a call, click, tap, message, or chat. Delivering a great experience to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial, and mental well-being. The result? Everyone aligned to our ‘Digital First, Digital Now’ strategy, our north star, where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.
Mission: To shape the future of the BPM industry by leading the way in transformational technologies and capabilities.
To constantly stay ahead of the curve in order to drive growth for customers, value for investors, enriching experience for employees and a positive impact for communities that we operate in.
Vision: To be the leader in markets we choose to compete in and be recognized as the most trusted partner to our global clients.
We will achieve this by simplifying complex business processes through cutting edge technology and industry leading people practices.
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Firstsource Solutions Ratings
based on 5k reviews
Overall Rating
3.6/5
How AmbitionBox ratings work?
5
2.1k
4
1.3k
3
670
2
251
1
597
Category Ratings
3.5
Company culture
3.5
Job security
3.5
Work-life balance
3.4
Skill development
3.4
Work satisfaction
3.3
Salary
3.0
Promotions
Firstsource Solutions is rated 3.6 out of 5 stars on AmbitionBox, based on 5k company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Firstsource Solutions
based on 4.7k reviews
3.7
Rated by 1.5k Women
Rated 3.6 for Work-life balance and 3.6 for Company culture
3.6
Rated by 3.3k Men
Rated 3.5 for Work-life balance and 3.4 for Company culture
Work Policy at Firstsource Solutions
based on 656 reviews in last 6 months
Work from office
65%
Permanent work from home
18%
Hybrid
17%
Firstsource Solutions Reviews
Top mentions in Firstsource Solutions Reviews
+ 5 more
Compare Firstsource Solutions with Similar Companies
 |  Change Company |  Change Company |  Change Company | |
|---|---|---|---|---|
Overall Rating | 3.6/5 based on 5k reviews | 3.9/5 based on 32.3k reviews | 4.7/5 based on 24.6k reviews | 3.7/5 based on 28.4k reviews |
Highly Rated for |  No highly rated category | Skill development Work-life balance Job security | Salary Skill development Work-life balance | Job security |
Critically Rated for | Promotions Salary |  No critically rated category | No critically rated category | Promotions Salary |
Primary Work Policy | Work from office 65% employees reported | Work from office 60% employees reported | Work from office 88% employees reported | Work from office 74% employees reported |
Rating by Women Employees | 3.7 Good rated by 1.5k women | 3.7 Good rated by 9.8k women | 4.7 Excellent rated by 7.1k women | 3.7 Good rated by 8.3k women |
Rating by Men Employees | 3.6 Good rated by 3.3k men | 4.0 Good rated by 21k men | 4.7 Excellent rated by 17.1k men | 3.7 Good rated by 18.8k men |
Job security | 3.5 Good | 3.8 Good | 4.6 Excellent | 4.0 Good |
View more
Firstsource Solutions Salaries
Firstsource Solutions salaries have received with an average score of 3.3 out of 5 by 5k employees.
Senior Analyst
(2.1k salaries)
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₹2.1 L/yr - ₹7.5 L/yr
Analyst
(1.7k salaries)
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₹1.9 L/yr - ₹6 L/yr
Customer Service Associate
(1.1k salaries)
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₹1.1 L/yr - ₹5 L/yr
Senior Associate
(1.1k salaries)
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₹1 L/yr - ₹7.7 L/yr
Senior Customer Service Associate
(981 salaries)
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₹0.6 L/yr - ₹5.1 L/yr
Team Lead
(570 salaries)
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₹1.6 L/yr - ₹10.3 L/yr
Customer Service Executive
(474 salaries)
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₹1.3 L/yr - ₹5.5 L/yr
Senior CSA
(377 salaries)
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₹1 L/yr - ₹5.2 L/yr
Process Associate
(319 salaries)
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₹1.5 L/yr - ₹6 L/yr
Senior Customer Service Executive
(318 salaries)
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₹1.3 L/yr - ₹6.5 L/yr
Firstsource Solutions Interview Questions
A RPA Developer was asked Q. What are the different types of selectors?
A Senior CSA was asked 4mo agoQ. What are the different types of fraud and how do they differ from one ...read more
A Customer Service Associate was asked Q. Who is the founder of the company?
A Customer Support Executive was asked 10mo agoQ. How will you manage multiple tasks?
A Senior Software Engineer was asked Q. Create a small machine coding assignment to solve in an online IDE tha...read more
Firstsource Solutions Jobs
Popular Designations Firstsource Solutions Hires for
Popular Skills Firstsource Solutions Hires for
Current Openings
Firstsource Solutions News
View all
Shamita Mukherjee Joins Firstsource as Chief Human Resources Officer
- Shamita Mukherjee has been appointed Chief Human Resources Officer at Firstsource Solutions, a global provider of BPM services.
- With over three decades of experience in HR, entrepreneurship, and consulting, Mukherjee's appointment is set to support Firstsource's ongoing transformation.
- Ritesh Idnani, CEO of Firstsource, emphasized the importance of people enablement in driving the company's future growth and welcomed Mukherjee's expertise.
- Mukherjee aims to contribute to transforming the industry's people structures and practices and holds a Master's degree in Personnel Management and Industrial Relations.
All Things Talent | 6 May, 2025
Shamita Mukherjee to serve as CHRO, Firstsource Solutions
- Shamita Mukherjee has been appointed as the Chief Human Resources Officer (CHRO) at Firstsource Solutions.
- Mukherjee brings extensive experience from her previous roles, including a long association with Infosys for about two decades.
- In her new role, she will focus on driving agile workforce strategies, cultivating future-ready skills, and fostering a culture of continuous learning and innovation.
- Ritesh Idnani, the Managing Director & CEO of Firstsource, expressed confidence in Mukherjee's ability to bring in best practices and foster employee-centric engagement.
HRKatha | 6 May, 2025
Firstsource Q4 Results Review: Dolat Capital Maintains 'Reduce', Sees Limited Upside At Current Valuation
- Dolat Capital maintains 'Reduce' rating on Firstsource Solutions with target price of Rs 370.
- Firstsource is leveraging AI and tech for growth, launching various initiatives.
- Several large deals have been secured, showcasing the ability to drive growth.
- Optimism for Healthcare, while BFS is expected to be steady in driving further growth.
Bloomberg Quint | 29 Apr, 2025
Stocks To Watch Today: RIL, HCLTech, Force Motors, L&T Finance, Tejas Networks
- Stocks to watch today include RIL, HCLTech, Force Motors, L&T Finance, Tejas Networks, RBL Bank, Tata Technologies, and Poonawala Fincorp.
- Key updates include HCL Technologies acquiring KHY E4lectronics, GAIL signing an MoU with Container Corp., and Axis Bank announcing a change in management.
- Other highlights involve Aditya Birla Sun Life planning to raise funds, Apollo Tyres closing operations in the Netherlands, and Mahindra & Mahindra acquiring SML Isuzu.
- Additionally, Aurobindo Pharma's positive opinion on Dazublys®, Zydus Lifesciences' inspection by USFDA, and Biocon's biosimilar approval by EMA were noted.
- Companies like Harsha Engineers, Alembic Pharma, and Eicher Motors introduced new facilities and products, while Railtel Corp received an order from The Institute of Road Transport.
- Post-market earnings highlighted performance by RBL Bank, Reliance Jio, Reliance Industries, Tata Technologies, DCB Bank, Poonawala Fincorp, Rossari Biotech, Oracle Financial Services, and others.
- Notable financial results included Force Motors' revenue and profit growth, LT Finance's increase in revenue and net profit, and Tejas Networks' decline in EBITDA and net profit.
- Further details on companies like Zensar Tech, Lloyds Metals and Energy, IDFC First Bank, MRPL, India Cements, Ugro Capital, SBFC Finance, IGL, and others were also provided.
- Earnings announcements to watch included UltraTech Cement, Aditya Birla Sun Life AMC, Castrol India, CSB Bank, Firstsource Solutions, Go Digit General Insurance, and more.
- The article covers various company updates, financial performances, and upcoming earnings reports to watch in the current market scenario.
- For more detailed information, readers can refer to the original article on NDTV Profit.
Bloomberg Quint | 28 Apr, 2025
Firstsource launches Melbourne HQ and AI Innovation Lab
- Firstsource Solutions has launched its Melbourne headquarters and AI Innovation Lab.
- The expansion includes a delivery centre and an AI Innovation Lab focused on responsible AI adoption and industry innovation.
- Over the next five years, Firstsource plans to create over 400 new jobs in the region.
- The AI Innovation Lab will conduct research in AI, engineering, and robotics and collaborate with local universities to develop talent.
HinduBusinessLine | 4 Mar, 2025
Firstsource’s AI Innovation Lab to create 400 jobs by 2030 in Melbourne
- Firstsource Solutions launches its Australia and New Zealand (ANZ) headquarters and AI Innovation Lab in Melbourne, Victoria.
- The AI Innovation Lab aims to drive meaningful research and offer real-world AI applications for enterprises worldwide.
- The lab will create over 400 new opportunities in the region in the next five years, promoting AI-driven growth.
- This expansion aligns with the Victorian government's focus on digital technology as a key driver for economic and job growth.
HRKatha | 4 Mar, 2025
Stock Market Today: All You Need To Know Going Into Trade On Feb. 25
- Indian benchmark indices closed lower on Monday, with Nifty at 22,553.35 and Sensex at 74,454.41, marking their longest losing streak since November 1996.
- Foreign portfolio investors sold Indian equities worth Rs 6,286.7 crore while domestic institutional investors bought equities worth Rs 5,185.7 crore.
- The Indian rupee ended flat at 86.71 per dollar after erasing early gains, following a slump in US business activity.
- Stocks to watch include ONGC, NTPC, Firstsource Solutions, and Biocon, among others, with updates on their investments and developments.
- Trading tweaks included price band changes, stocks trading ex-dividend, and movements in the ASM framework for various companies.
- In F&O cues, Nifty futures were down, open interest decreased, and key levels for Options Feb. 27 Expiry were at 23,000 and 22,500.
- Bulk deals saw Quality Power Electrical Equipments and Pentateam Inventure Capital involved in significant share transactions.
- Insider trades included acquisitions by promoters in NCL Industries, Alembic Pharma, and KCP, among others.
- Scheduled meetings between companies and investors/analysts for Fino Payments Bank, Axis Bank, and others were announced.
- The Indian rupee finished flat against the US dollar at 86.71, witnessing pressure due to weakening US business activity.
Bloomberg Quint | 25 Feb, 2025
Broker’s call: Firstsource Solutions (Buy)
- Firstsource Solutions reported a strong Q3 FY25 performance with revenue exceeding expectations.
- The company experienced broad-based growth across regions, including North America, EMEA, and the RoW.
- FSOL secured three major deals and has a strong deal pipeline, supported by its industry expertise and technology partnerships.
- The company acquired AccunAI to enhance its AI capabilities and reaffirmed its FY25 EBIT margin guidance.
HinduBusinessLine | 11 Feb, 2025
Stock Market Live Updates on 11 January, 2025: Stock to buy today: Gulf Oil Lubricants India (₹1,188.35) - BUY
- Aarti Pharmalabs recorded good earnings in Q3, and plans to expand its production capacity.
- Firstsource Sol expects growth in utilities and healthcare due to Trump's policies.
- Gokaldas Export expects 1% margin improvement moving forward.
- Akzo Nobel is in the early stages of a strategic review to sell its decorative paints business.
- Latent View Ana sees a strong tech segment and financials accounting for 10% of overall revenue.
- M&M's recent Q3 results reveal strong growth in SUVs and highest tractor market share.
- Mahindra Group's CEO welcomes electric vehicle competition as long domestic manufacturing gets a boost.
- Ola Electric's CMD sees tailwinds in volumes in Q4 with strong interest in gen 3 scooters already.
- PG Electroplast announces the pact to manufacture RAC compressors, which will be margin accretive.
- Rainbow Children's Medicare still has scope for improving occupancy in the future.
HinduBusinessLine | 11 Feb, 2025
Bandu’s Blockbusters for January 5, 2025
- Bandu picks five stocks each week for potential returns.
- This week's picks are IREDA, Firstsource Solutions, Apar Industries, Jubilant Ingrevia, and Bata India.
- Last week's winner was Amarjit K, with the winning stock Himadri Speciality Chemical.
- The stock Himadri Speciality Chemical had a return of 3.21% from Dec 27 to Jan 3.
HinduBusinessLine | 4 Jan, 2025
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Firstsource Solutions FAQs
When was Firstsource Solutions founded?
Firstsource Solutions was founded in 2001. The company has been operating for 24 years primarily in the BPO sector.
Where is the Firstsource Solutions headquarters located?
Firstsource Solutions is headquartered in Mumbai, Maharashtra. It operates in 4 cities such as Chennai, Mumbai, Indore, Tiruchirappalli. To explore all the office locations, visit Firstsource Solutions locations.
How many employees does Firstsource Solutions have in India?
Firstsource Solutions currently has more than 19,000+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in Firstsource Solutions based on the number of reviews submitted on AmbitionBox.
Does Firstsource Solutions have good work-life balance?
Firstsource Solutions has a Work-Life Balance Rating of 3.5 out of 5 based on 4,900+ employee reviews on AmbitionBox. 70% employees rated Firstsource Solutions 4 or above, while 30% employees rated it 3 or below on work-life balance. This indicates that the majority of employees feel a generally balanced work-life experience, with some opportunities for improvement based on the feedback. We encourage you to read Firstsource Solutions work-life balance reviews for more details.
Is Firstsource Solutions good for career growth?
Career growth at Firstsource Solutions is rated as moderate, with a promotions and appraisal rating of 3.0. 30% employees rated Firstsource Solutions 3 or below, while 70% employees rated it 4 or above on promotions / appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading Firstsource Solutions promotions / appraisals reviews for more detailed insights.
What are the cons of working in Firstsource Solutions?
Working at Firstsource Solutions does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, salary & benefits and work satisfaction, based on 4,900+ employee reviews on AmbitionBox.
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