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Freshworks
3.5
based on 763 Reviews
Video summary
Company Overview
Company Locations
Working at Freshworks
Company Summary
Cloud-based customer support helpdesk software for businesses
Overall Rating
3.5/5
based on 763 reviews
5% below
industry average
Critically rated for
Promotions, Job security, Work satisfaction
Work Policy
Hybrid
56% employees reported
Monday to Friday
87% employees reported
Flexible timing
78% employees reported
No travel
66% employees reported
View detailed work policy
Top Employees Benefits
Free meal
39 employees reported
Cafeteria
39 employees reported
Health insurance
33 employees reported
Job/Soft skill training
29 employees reported
View all benefits
About Freshworks
Founded in2010 (15 yrs old)
India Employee Count1k-5k
Global Employee Count--
HeadquartersSan Mateo,California, United States
Office Locations
--
Websitefreshworks.com
Primary Industry
Other Industries
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View in video summary
FreshWorks is a cloud-based business management applications provider company. The product portfolio includes Freshdesk (cloud-based customer support software), FreshService (online IT service management software), FreshCaller (cloud-based call center software provider), Freshchat(enterprise chat application), FreshSales (sales CRM software) and Freshmarketer(marketing software for digital marketers), Freshconnect(an enterprise collaboration software), and Freshping(website monitoring tool). Offers subscription-based pricing model. Clientele includes Honda, Toshiba, Cisco, Lenskart, Zoom, Zomato, UNICEF, Team Viewer, Carat Lane, and Money Corp.
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Freshworks Ratings
based on 763 reviews
Overall Rating
3.5/5
How AmbitionBox ratings work?
5
254
4
194
3
144
2
67
1
104
Category Ratings
3.6
Salary
3.6
Work-life balance
3.4
Company culture
3.3
Skill development
3.2
Work satisfaction
3.0
Job security
3.0
Promotions
Freshworks is rated 3.5 out of 5 stars on AmbitionBox, based on 763 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Freshworks
based on 702 reviews
3.4
Rated by 224 Women
Rated 3.6 for Work-life balance and 3.5 for Salary
3.5
Rated by 478 Men
Rated 3.6 for Work-life balance and 3.6 for Salary
Work Policy at Freshworks
based on 92 reviews in last 6 months
Hybrid
56%
Work from office
36%
Permanent work from home
8%
Freshworks Reviews
Top mentions in Freshworks Reviews
+ 5 more
Compare Freshworks with Similar Companies
 |  Change Company |  Change Company |  Change Company | |
|---|---|---|---|---|
Overall Rating | 3.5/5 based on 763 reviews | 4.1/5 based on 1.7k reviews | 3.3/5 based on 1.2k reviews | 3.7/5 based on 1.4k reviews |
Highly Rated for |  No highly rated category | Work-life balance Company culture Job security | No highly rated category | Work-life balance |
Critically Rated for | Job security Promotions Work satisfaction | Promotions | Job security Work-life balance Company culture | Promotions Skill development Salary |
Primary Work Policy | Hybrid 56% employees reported | Hybrid 92% employees reported | Work from office 94% employees reported | Hybrid 55% employees reported |
Rating by Women Employees | 3.4 Average rated by 224 women | 4.1 Good rated by 592 women | 3.4 Average rated by 196 women | 3.8 Good rated by 381 women |
Rating by Men Employees | 3.5 Good rated by 478 men | 4.1 Good rated by 988 men | 3.3 Average rated by 935 men | 3.6 Good rated by 887 men |
Job security | 3.0 Average | 4.1 Good | 2.9 Poor | 3.6 Good |
View more
Freshworks Salaries
Freshworks salaries have received with an average score of 3.6 out of 5 by 763 employees.
Senior Software Engineer
(374 salaries)
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₹11 L/yr - ₹41.6 L/yr
Software Engineer
(225 salaries)
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₹7 L/yr - ₹20 L/yr
Lead Software Engineer
(217 salaries)
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₹22.5 L/yr - ₹55 L/yr
Product Specialist
(154 salaries)
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₹3.6 L/yr - ₹12 L/yr
Technical Account Manager
(101 salaries)
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₹8.5 L/yr - ₹20 L/yr
Senior Software Engineer Testing
(86 salaries)
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₹9.5 L/yr - ₹28 L/yr
Customer Success Manager
(85 salaries)
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₹8.5 L/yr - ₹24 L/yr
Team Lead
(81 salaries)
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₹23.2 L/yr - ₹50 L/yr
Senior Business Analyst
(73 salaries)
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₹9.3 L/yr - ₹21 L/yr
Software Developer
(66 salaries)
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₹7 L/yr - ₹28.6 L/yr
Freshworks Interview Questions
A Lead Software Engineer was asked 3mo agoQ. Given a string, find all palindromes within it.
A Senior Software Engineer was asked 7mo agoQ. Implement a debounce function.
A Graduate Trainee was asked 2mo agoQ. Given an array of integers, find if the array contains any duplicates....read more
A Software Developer was asked Q. Find the Third Greatest Element Given an array 'ARR' of 'N' distinct i...read more
A Senior Software Developer was asked Q. What is threading, and what are the different scheduling algorithms?
Freshworks Jobs
Popular Designations Freshworks Hires for
Popular Skills Freshworks Hires for
Current Openings
Freshworks News
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Finally, AI support that doesn’t require a tech degree to set up
- Freshworks unveiled the next generation of its Freddy Agentic AI Platform at the Refresh event, ushering in an era of AI agents that go beyond answering questions to actually resolving issues across various applications.
- The Freddy AI Agent Studio, a no-code platform, enables easy creation and deployment of autonomous AI agents, improving customer support efficiency.
- The AI agents are designed to handle tasks such as processing insurance claims, payroll updates, booking shipments, and more, freeing up human agents for more complex challenges.
- Freddy Agentic AI Platform helps teams shift from reactive to proactive approaches, offering speedy resolutions and actionable insights across industries like retail, travel, finance, and manufacturing.
- Enhancements include Freddy AI Agent Studio, Freddy AI Agent for email, Freddy AI Agent for unified search, Freddy AI Insights with root cause analysis, and Freddy AI Copilot upgrades.
- The Freddy AI Copilot acts as a force-multiplier for IT and customer service, assisting with clear replies, related issue connections, and documentation generation.
- The platform has been successful in empowering organizations with significant ticket deflection and productivity gains, as evidenced by real-world use cases like Hobbycraft, Bergzeit, Five9, and iPostal1.
- Industry experts recognize the shift towards agentic AI as a crucial evolution in support operations, offering mid-market organizations the opportunity to achieve autonomous resolution capabilities.
- Freshworks' Freddy Agentic AI Platform focuses on simplifying automation and delivering tangible business value to customers through a combination of no-code deployment and multi-model architecture.
- The democratization of agent deployment through simplified platforms enables operational efficiency gains for organizations with limited technical resources.
Dynamicbusiness | 16 Jun, 2025
Freshworks Upgrades Its AI Platform With Abilities to Create AI Agents and More
- Freshworks has enhanced its Freddy AI platform with new features to streamline automation in customer and employee service operations.
- Key updates include the introduction of Freddy AI Agent Studio, enabling the deployment of task-specific AI agents without the need for coding.
- The platform now offers capabilities in email support, knowledge search, IT insights, and AI copilot functions, empowering AI agents to autonomously handle tasks like issuing refunds and booking appointments.
- Businesses can train AI agents with unique skills using pre-built templates for actions like refund processing and order status checks.
- Freshworks' CTO mentioned the availability of templates and a Skill Builder feature to facilitate quick AI agent development.
- The Freddy Agentic AI platform supports multi-application workflows, autonomous email processing, and root cause analysis in IT operations, integrating with popular tools and supporting multiple languages.
- Utilizing models like GPT-4o and GPT-4o mini, the company aims to enhance context awareness and productivity for customers.
- Real-world success stories include Hobbycraft deflecting 30% of support requests, Bergzeit reducing ticket translation efforts by 75%, and iPostal1 automating over half of support queries.
- Five9 experienced significant time savings in IT operations with Freddy AI Copilot, saving 200 IT hours monthly.
- Freshworks is looking to expand integrations by considering collaboration with solutions like Salesforce and exploring interoperability through A2A protocols.
- The company offers training resources, partner programs, and professional services to drive adoption, with over 5,000 organizations already using Freddy AI.
Analyticsindiamag | 11 Jun, 2025
Freshworks debuts upgraded Freddy Agentic AI Platform at Refresh event
- Freshworks debuted an upgraded version of its Freddy Agentic AI Platform at its Refresh event, offering new capabilities to autonomously resolve service queries.
- The new Freddy Agentic platform includes the Freddy AI Agent Studio, allowing customer service teams to build custom AI agents without technical expertise.
- The AI agents can handle tasks like issuing refunds, updating records, booking shipments, and managing loyalty rewards to enhance efficiency and service quality.
- Early adopters have reported significant improvements in efficiency and satisfaction metrics, with up to 70% ticket deflection and time savings for support teams.
Siliconangle | 11 Jun, 2025
Two Frontiers of Innovation: Agentic AI in Education and SaaS
- Agentic AI in education is revolutionizing academic engagement by personalizing learning experiences and providing virtual teaching assistants.
- Platforms like VidyaNova by Agami Technologies offer adaptive content and intelligent feedback based on individual learning styles.
- Universities like the University of Michigan are leveraging AI teaching assistants to enhance academic support, while Estonia pioneers AI companions for students globally.
- Agentic AI not only fosters personalized education but also enhances SaaS products by providing intuitive and intelligent workflows that improve user satisfaction.
- Companies like Freshworks are accelerating the adoption of Agentic AI to transform enterprise support and engagement, leading to smarter interactions and autonomous resolutions.
- The integration of Agentic AI in education and SaaS is reshaping how institutions and businesses deliver services, emphasizing personalized experiences and autonomous solutions.
Medium | 31 May, 2025
We do not see a pause in hiring: Shelton Rego, VP of India Business, Freshworks
- Freshworks VP of India Business, Shelton Rego, stated that the company is actively hiring, focusing on key areas like engineering and Go-To-Market.
- Freshworks is doubling down on cloud-born verticals such as e-commerce and OTT to enhance customer and employee experiences.
- Freshworks plans to emphasize innovation on their agentic platform, leveraging AI to make decisions beyond human capability, with upcoming major announcements in this area.
- Freshworks is seeing positive results, with deflection rates of 40-50% for support requests and productivity improvements of over 20% for agents, while focusing on verticals like edtech, e-commerce, and OTT for future growth.
HinduBusinessLine | 23 May, 2025
From Chaos to Cloud: The Ultimate ERP & CRM Checklist (With Snark!)
- Cloud ERP and CRM systems in 2025 offer scalability, cost savings, remote access, and auto-updates, but choosing the right system is crucial to avoid expensive mistakes.
- Key trends in 2025 include AI-driven solutions, seamless integration capabilities, industry-specific offerings, user-friendly interfaces, strong security measures, and a focus on green practices.
- The ultimate checklist for selecting a cloud ERP and CRM involves defining needs, setting a budget, identifying must-have features, ensuring seamless integration, vetting vendors rigorously, testing usability, planning implementation, prioritizing training, securing compliance, and considering long-term scalability.
- Top players in 2025 include Salesforce, HubSpot, Zoho CRM & ERP, Oracle NetSuite, Microsoft Dynamics 365, Odoo, and Freshworks, each catering to different business needs and budgets.
- Common pitfalls to avoid include falling for hype, neglecting user preferences, skimping on support, rushing implementation, and overlooking future scalability.
- To finalize the selection, businesses are advised to compare vendors, run pilot tests, negotiate effectively, and ensure alignment of stakeholders across departments.
- In 2025, cloud ERP and CRM solutions empower businesses to automate tasks, drive growth, and enhance customer service, transforming chaos into clarity for better scalability and efficiency.
- Selecting the right cloud ERP or CRM system in 2025 requires a strategic approach to ensure a successful implementation that boosts business operations and productivity.
Dev | 22 May, 2025
Top SaaStr Posts and Pods of the Week: Rippling’s CEO, How AI is Changing Sales, and 20VC + SaaStr Are Back!
- Top SaaStr Posts: 1. 10 Ways AI Will Change Sales Forever. 2. The #1 Thing That Makes Enterprise Customers See Value: A Great Dashboard. 3. 20VC + SaaStr: The Hidden Game of Silicon Valley.
- Top SaaStr Posts Contd.: 4. The Official SaaStr Annual 2025 Party Guide. 5. 5 Interesting Learnings from Freshworks at $800,000,000 in ARR.
- Top Pods and Vids: 1. 10 Ways AI Is Going to Change Sales. 2. The Future of AI in B2B SaaS. 3. Why I’m Scared to Buy New SaaS Apps Now. 4. The Top 10 Customer Success Metrics Investors Care About in 2025. 5. Rippling CEO Parker Conrad’s Theory of the Compound Startup.
Saastr | 4 May, 2025
Rigi’s New Lifeline, Reliance Reboots Esports Play & More
- Rigi, a startup that previously focused on finfluencers, has shifted its business to beauty and lifestyle content due to regulatory crackdowns on unregistered finfluencers in India.
- The company launched Lit Vibes, a beauty-focused content app, to sustain its operations after being forced to let go of staff following the impact on revenue caused by the regulatory changes.
- Earlier, Rigi attempted to comply by launching Gap Up, an app featuring courses from certified financial influencers, but ultimately had to discontinue it in March this year.
- Now, backed by investors like Accel, Elevation, and Peak XV, Rigi is betting on its newly launched app to attract creators from beauty, travel, and personal care sectors, but faces challenges in a competitive creator economy in India.
- Despite initial hurdles, Reliance is reentering the esports sector in India aiming to capitalize on the growing interest in gaming in the country.
- Other updates in the Indian startup ecosystem include successful financial performances from companies like The Bear House, Ather, and Freshworks, as well as regulatory developments such as Zaakpay's payment aggregator license.
- Airtel's partnership with Blinkit to provide 10-minute SIM card deliveries was halted after regulatory scrutiny, and startups like PayU and SHOEGR are making strategic moves to strengthen their positions in the market.
Inc42 | 1 May, 2025
Freshworks Lifts FY2025 Outlook as Q1 Revenue Soars 19% with AI
- Freshworks reported a 19% year-over-year increase in its Q1 2025 revenue, reaching $196.3 million.
- The strong performance led the company to raise its full-year revenue forecast to between $815.3 million and $824.3 million.
- Driven by enterprise adoption and AI features across its products, Freshworks expects a 13–14% revenue growth in FY2025.
- Freshworks' focus on lean and scalable growth, aided by AI, aims to improve operational efficiency and streamline operations.
Analyticsindiamag | 30 Apr, 2025
Replacing Zoho Tools with n8n: A Guide to Custom Automation Workflows
- Looking to replace Zoho tools with a more flexible option? Consider n8n, an open-source automation platform offering customization and variety.
- The guide delves into alternatives for Zoho tools like Zoho Flow, CRM, Mail, Campaigns, Forms, Books, Projects, Analytics, People, and Inventory.
- n8n offers automation solutions and integration with various services, enhancing workflow efficiency and offering advanced automation capabilities.
- Zoho alternatives like Odoo, SuiteCRM, Airtable, Typeform, Xero, ClickUp, Brevo, Mailgun, Freshdesk, Notion, Grafana, BambooHR, and Factorial HR are explored.
- From replacing Zoho Flow to Zoho Inventory, n8n combined with suitable alternatives can streamline operations and improve business processes.
- n8n stands out for its customizability, deeper integration possibilities, and ability to tailor automation to specific business requirements.
- No coding skills are required for using n8n, as it offers a user-friendly interface with drag-and-drop workflow building, but also allows for coding options.
- n8n ensures data security through encryption, role-based access control, self-hosting options, OAuth authentication, and API security settings for protecting sensitive information.
- Businesses can leverage n8n's features to enhance automation, gain control over workflows, and focus on core business objectives.
- Explore the flexibility and benefits of n8n as a Zoho alternative to optimize automation workflows and save time in business processes.
Dev | 14 Apr, 2025
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Freshworks FAQs
When was Freshworks founded?
Freshworks was founded in 2010. The company has been operating for 15 years primarily in the Software Product sector.
Where is the Freshworks headquarters located?
Freshworks is headquartered in San Mateo,California.
How many employees does Freshworks have in India?
Freshworks currently has more than 4,200+ employees in India. Engineering - Software & QA department appears to have the highest employee count in Freshworks based on the number of reviews submitted on AmbitionBox.
Does Freshworks have good work-life balance?
Freshworks has a Work-Life Balance Rating of 3.6 out of 5 based on 700+ employee reviews on AmbitionBox. 59% employees rated Freshworks 4 or above, while 41% employees rated it 3 or below on work-life balance. This indicates that the majority of employees feel a generally balanced work-life experience, with some opportunities for improvement based on the feedback. We encourage you to read Freshworks work-life balance reviews for more details.
Is Freshworks good for career growth?
Career growth at Freshworks is rated as moderate, with a promotions and appraisal rating of 3.0. 41% employees rated Freshworks 3 or below, while 59% employees rated it 4 or above on promotions / appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading Freshworks promotions / appraisals reviews for more detailed insights.
What are the cons of working in Freshworks?
Working at Freshworks does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, job security and work satisfaction, based on 700+ employee reviews on AmbitionBox.
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