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Fusion
3.2
based on 207 Reviews
Video summary
Company Overview
Company Locations
Working at Fusion
Company Summary
This BPO firm excels in customer engagement and data management, transforming traditional outsourcing into a strategic growth process in the service industry.
Overall Rating
3.2/5
based on 207 reviews
14% below
industry average
Critically rated for
Promotions, Job security, Salary
Work Policy
Work from office
69% employees reported
Rotational Shift
46% employees reported
Flexible timing
50% employees reported
No travel
68% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
7 employees reported
Office cab/shuttle
3 employees reported
Cafeteria
3 employees reported
Professional degree assistance
1 employee reported
View all benefits
About Fusion
Founded in2001 (24 yrs old)
India Employee Count11-50
Global Employee Count11-50
HeadquartersGangnam,Seoul, South Korea
Office Locations
--
Websitefusion.business
Primary Industry
Other Industries
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View in video summary
At Fusion BPO Services, we do things differently; we do things passionately and with fervor. We believe that the BPO industry is not exclusively about "outsourcing". However, it represents a continual growth process by acquiring new customers, retaining old ones, and providing service excellence – a winning formula that pays rich dividends.
We offer a diverse range of call center services, including garnering potential customers, managing data efficiently, or troubleshooting technical problems and administration issues. Our host of peripheral activities is aimed to take your business ahead through a blend of manpower, technology, research, and analytics.
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Fusion Ratings
based on 207 reviews
Overall Rating
3.2/5
How AmbitionBox ratings work?
5
61
4
46
3
33
2
19
1
48
Category Ratings
3.1
Company culture
3.1
Work-life balance
3.1
Skill development
3.0
Work satisfaction
2.9
Salary
2.8
Job security
2.7
Promotions
Fusion is rated 3.2 out of 5 stars on AmbitionBox, based on 207 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Fusion
based on 195 reviews
3.1
Rated by 84 Women
Rated 3.0 for Skill development and 2.9 for Work-life balance
3.3
Rated by 111 Men
Rated 3.2 for Work-life balance and 3.2 for Company culture
Work Policy at Fusion
based on 32 reviews in last 6 months
Work from office
69%
Hybrid
22%
Permanent work from home
9%
Fusion Reviews
Top mentions in Fusion Reviews
+ 5 more
Compare Fusion with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 3.2/5 based on 207 reviews | 3.2/5 based on 441 reviews | 3.9/5 based on 668 reviews | 4.8/5 based on 241 reviews |
Highly Rated for | No highly rated category | No highly rated category | Work-life balance | Skill development Work-life balance Company culture |
Critically Rated for | Promotions Job security Salary | Promotions Salary Company culture | No critically rated category | No critically rated category |
Primary Work Policy | Work from office 69% employees reported | Work from office 84% employees reported | Hybrid 47% employees reported | - |
Rating by Women Employees | 3.1 Average rated by 84 women | 3.4 Average rated by 147 women | 3.8 Good rated by 231 women | 4.8 Excellent rated by 45 women |
Rating by Men Employees | 3.3 Average rated by 111 men | 3.1 Average rated by 268 men | 3.9 Good rated by 390 men | 4.8 Excellent rated by 193 men |
Job security | 2.8 Poor | 3.3 Average | 3.5 Good | 4.6 Excellent |
View more
Fusion Salaries
Fusion salaries have received with an average score of 2.9 out of 5 by 207 employees.
Customer Care Executive
(48 salaries)
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₹1 L/yr - ₹3 L/yr
Customer Service Executive
(36 salaries)
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₹1.1 L/yr - ₹3 L/yr
Customer Service Associate
(29 salaries)
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₹1.1 L/yr - ₹2.5 L/yr
Quality Analyst
(19 salaries)
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₹1.5 L/yr - ₹4.8 L/yr
Team Lead
(18 salaries)
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₹1.8 L/yr - ₹3.8 L/yr
Customer Support Executive
(17 salaries)
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₹1.1 L/yr - ₹2.5 L/yr
BPO Executive
(10 salaries)
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₹1.1 L/yr - ₹1.5 L/yr
Customer Support Associate
(9 salaries)
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₹1.1 L/yr - ₹2 L/yr
B.P.O
(9 salaries)
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₹1.1 L/yr - ₹1.5 L/yr
Customer Care Associate
(8 salaries)
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₹1 L/yr - ₹2.3 L/yr
Fusion Jobs
Popular Designations Fusion Hires for
Software Engineer
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Data Analyst
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Softwaretest Engineer
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3.4
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3.6
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3.6
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2.5
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3.7
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4.4
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Fusion FAQs
When was Fusion founded?
Fusion was founded in 2001. The company has been operating for 24 years primarily in the IT Services & Consulting sector.
Where is the Fusion headquarters located?
Fusion is headquartered in Gangnam,Seoul.
How many employees does Fusion have in India?
Fusion currently has more than 20+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in Fusion based on the number of reviews submitted on AmbitionBox.
Does Fusion have good work-life balance?
Fusion has a work-life balance rating of 3.1 out of 5 based on 200+ employee reviews on AmbitionBox. 48% employees rated Fusion 3 or below, while 52% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Fusion work-life balance reviews for more details
Is Fusion good for career growth?
Career growth at Fusion is rated as poor, with a promotions and appraisal rating of 2.7. 48% employees rated Fusion 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading Fusion promotions/appraisals reviews for more detailed insights.
What are the cons of working in Fusion?
Working at Fusion does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, job security and salary & benefits, based on 200+ employee reviews on AmbitionBox.
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