WNS

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About WNS

WNS (Holdings) Limited (NYSE: WNS), is a global digital-led business transformation and services partner. WNS combines deep domain expertise with talent, technology and AI to co-create innovative solutions for over 600+ clients across 13 countries. We deliver an entire spectrum of solutions including industry-specific offerin, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses.
Our 63,000+ employees from 66 delivery centers worldwide work passionately towards enabling businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities. Our global footprint strides across 13 countries – including Canada, China, Costa Rica, India, Malaysia, the Philippines, Poland, Romania, South Africa, Sri Lanka, Turkey, the United Kingdom, and the United States.
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Change Company | Change Company | Change Company | ||
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Overall Rating | 3.3/5 based on 13k reviews | 3.9/5 based on 32.2k reviews | 4.7/5 based on 24.6k reviews | 3.7/5 based on 28.4k reviews |
Highly Rated for | No highly rated category | Skill development Work-life balance Job security | Salary Skill development Work-life balance | Job security |
Critically Rated for | Promotions Salary Skill development | No critically rated category | No critically rated category | Promotions Salary |
Primary Work Policy | Work from office 61% employees reported | Work from office 60% employees reported | Work from office 88% employees reported | Work from office 74% employees reported |
Rating by Women Employees | 3.4 Average rated by 3.9k women | 3.7 Good rated by 9.7k women | 4.7 Excellent rated by 7.1k women | 3.7 Good rated by 8.3k women |
Rating by Men Employees | 3.3 Average rated by 8.6k men | 4.0 Good rated by 20.9k men | 4.7 Excellent rated by 17.1k men | 3.7 Good rated by 18.7k men |
Job security | 3.6 Good | 3.8 Good | 4.6 Excellent | 4.0 Good |
WNS Salaries
Senior Associate
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Operations Associate
Deputy Manager
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Indian IT Expects Another Year of ‘Foot-Dragging’ on Deals
- India’s top IT firms are facing prolonged deal delays and slower ramp-ups due to tight budgets and deferred transformation projects by global clients.
- Despite no major project cancellations, executives from TCS, Infosys, Wipro, HCLTech, and others foresee recovery possibly by late FY26.
- Tariff uncertainties and spending scrutiny have made deal-making cautious with a shift in growth trajectories from acceleration to protection.
- Companies like TCS and Infosys are seeing delays in new initiatives approvals, with a focus on mining existing accounts for stability.
- Wipro highlighted paused transformation programs due to client-side uncertainty, while HCLTech is banking on AI-led transformation for growth.
- Tech Mahindra faced revenue dip due to delayed renewal decisions, and smaller firms like Sonata Software and WNS also saw delays in closures.
- Amid client indecisiveness and foot-dragging, Indian IT firms are navigating a period of low to mid-single-digit growth in FY26.
- Clients are prioritizing cost reduction and assessing risks before focusing on digital transformation and AI, leading to cautious revenue outlooks.
- Budgets have been put on hold rather than vanishing, indicating a delay in tech spend decisions while clients seek cost efficiency.
- Indian IT firms are expected to continue facing challenges in deal closures and growth as clients take longer to make decisions in FY26.
- The demand for digital transformation still exists, but the emphasis has shifted towards cost efficiency and business continuity for Indian IT.

ITC Infotech gets Rashmi Sharma as GM-HR transformation
- Rashmi Sharma has joined ITC Infotech as general manager-HR transformation after a successful stint at Publicis Groupe.
- Sharma holds an MBA in human resource management and information technology from ICFAI University, Dehradun.
- With previous experience at companies like Accenture, WNS Global Services, and Publicis Groupe, she brings a wealth of HR expertise to her new role.
- In her new position, Sharma will lead a global transformation program focusing on the Hire to Retire business process re-engineering and implementation of SuccessFactors.

Indian IT’s AI Revenue is Still 2–3 Years Away
- Indian IT firms are experiencing delays in realizing revenue impact from AI initiatives, with unclear reporting and minimal results.
- Investments in GenAI by companies like HCLTech have not yet translated into significant revenue, focusing more on skills development and use case creation.
- Sonata Software aims for AI to contribute 20% of revenue in three years, with ongoing AI projects but limited immediate impact on offerings.
- WNS and Happiest Minds are also investing in AI, with the latter transparently reporting 2.1% revenue from its GenAI unit.
- Some mid-sized firms like WNS are leveraging AI for long-term value creation, with plans for significant future revenue impact.
- Persistent Systems and Hexaware are witnessing strong revenue growth, attributing a portion of it to AI investments.
- LTIMindtree is integrating AI across services to drive growth, with CEO confident in a significant AI component in future revenues.
- Mphasis and EXL are seeing positive results from AI-led deals, showcasing the increasing importance of AI in their business strategies.
- Coforge secured a significant AI deal with Sabre, indicating a strategic emphasis on AI for future growth in the IT services sector.
- Indian IT firms are embracing AI for long-term success, with a focus on AI becoming fundamental to service offerings in the future.
- However, the realization of substantial revenue from generative AI is projected to take 2-3 more years, highlighting a slower-than-expected uptake.

Mid-Sized IT Firms Outperform the Big-Four in Q4 FY25
- In Q4 FY25, mid-sized Indian IT firms such as Persistent Systems, LTIMindtree, Mphasis, L&T Technology Services, WNS, and Tech Mahindra outshined the Big Four (TCS, Infosys, Wipro, HCLTech) with robust revenue growth and performance.
- Persistent Systems recorded a remarkable 25% year-on-year revenue growth, while the Big Four struggled with single-digit or negative growth.
- LTIMindtree reported a positive performance driven by AI-powered deals, showcasing a 9.9% year-over-year revenue increase.
- Mphasis achieved strong sequential growth with 59% of deal wins being AI-led, emphasizing the integration of tech and AI in their strategy.
- L&T Technology Services achieved a 17.5% year-over-year revenue growth and emphasized automation and AI in their narrative for future growth.
- WNS reported flat revenue growth but projects a 7-11% growth in the next quarter, with focus on AI-led deals and contributions from Kipi.ai.
- Tech Mahindra showed signs of improvement with a 77% increase in net profit despite flat revenue, highlighting operational focus and margin discipline.
- Mid-sized firms' early investments in agentic AI through acquisitions and partnerships are paying off, showing agility and innovative strategies in the rapidly evolving IT landscape.
- The shift towards agentic and generative AI among mid-sized IT firms is a significant differentiator, enabling autonomous workflows and competitive advantage.
- Companies like LTIMindtree and Mphasis are leveraging partnerships with startups for AI technologies to stay ahead in the AI-driven market.
- The focus on foundational AI issues like privacy and governance, along with agility in adopting new technologies, is setting mid-sized IT firms apart from larger players in the industry.

WNS Reports $336 M Revenue with Flat Growth for Q4 FY25
- WNS reported quarterly revenue of $336.3 million, showing flat growth compared to the same period last year.
- Despite marginal decline in annual revenue, WNS achieved a growth in annual profit.
- The company attributed its performance to strategic client additions and expanded relationships.
- WNS projected a revenue range of $1.35 billion to $1.4 billion for fiscal 2026, reflecting a 7–11% increase.

WNS acquires Kipi.ai to enhance its data, analytics, and AI capabilities
- WNS has acquired Kipi.ai in order to enhance its data, analytics, and AI capabilities.
- Kipi.ai provides strategy, execution, and managed service capabilities in data engineering, advanced analytics, and data science.
- The acquisition is expected to accelerate WNS' Analytics and AI practice, driving decision intelligence across industries.
- The acquisition is not expected to have a material impact on fiscal 2025 Q4 revenue or profitability, and Kipi.ai is expected to contribute approximately 2% to WNS' revenue-less repair payments in fiscal 2026.

WNS acquires Kipi.ai to enhance its data, analytics, and AI capabilities
- WNS has acquired Kipi.ai to enhance its data, analytics, and AI capabilities.
- Kipi.ai provides strategy, execution, and managed service capabilities in data engineering, analytics, and data science.
- The acquisition is expected to accelerate WNS' Analytics and AI practice and drive decision intelligence across industries.
- The acquisition is not expected to significantly impact fiscal 2025 fourth-quarter revenue or profitability.

WNS Acquires Kipi.ai to Strengthen AI and Data Analytics Capabilities
- WNS has acquired Kipi.ai to enhance its analytics and AI offerings.
- Kipi.ai brings a team of over 600 professionals and 600 SnowPro certifications.
- Kipi.ai has developed more than 250 AI-powered solutions across industries.
- The acquisition is expected to have minimal impact on Q4 2025 and contribute approximately 2% to WNS' revenue.

WNS Reports $333 Mn Revenue in Q3 FY25, Highlighting AI Investments
- WNS reported $333 million in revenue for Q3 FY25, showing a 2.1% YoY increase.
- Despite market headwinds, WNS remains committed to AI investments and cost reduction.
- The company added seven new clients and expanded 52 existing relationships in Q3.
- Net profit for Q3 increased to $48.6 million, supported by favourable currency movements and cost optimization.

WNS Subsidiaries
Value Edge Research Services
Fusion Outsourcing Services
HealthHelp
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