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Interview Tips & Stories
3w
Upcoming interview
Hi everyone,
I have an upcoming interview with TCS for the Service Desk / IT Support role.
If anyone has recently attended this interview, could you please share the questions you were asked or any tips about the interview process?
It would be really helpful to understand the type of technical or scenario-based questions they focus on (like troubleshooting, Active Directory, networking basics, etc.).
Thanks in advance for your help! 🙏
(Experience level: 3+ years in service desk)

Comments
Popularity

an executive
3w
I believe you should prep around basic networking (IP, DNS, DHCP), AD user mgmt, ticketing tools, and remote troubleshooting scenarios. TCS usually checks your hands-on exposure and how you handle pressure. Be ready for follow-up questions on every tool you mention.

lesspine
author
3w
works at
[an executive](username) ok

a digital marketer
3w
Best of luck for your interview!
Brush up on basics that's more important!

lesspine
author
3w
works at
[a digital marketer](username) will do

intellectualshinchan
2w
ex -
I worked for 3 Years in TCS and 1 year as L1 Service desk for raising incidents, SRs and CRs, it was hell of a boring job, now eventually I am preparing for Infosys and was from TCS and you are vice-versa what a co-incidence, anyways keep your basics ready and be confident. All the best!!!

sabkaabaap
3w
currently not working
Review ticket management and escalation processes, as they often ask those

lesspine
author
3w
works at
[sabkaabaap](username) ok

soanpari
3w
works at
Apne experience wale examples ready rakhna

lesspine
author
3w
works at
[soanpari](username) will do

thandichai
3w
works at
Scenario questions puchenge jisme user ki problem solve karni hoti hai

lesspine
author
3w
works at
[thandichai](username) ok

chaprimunda
3w
works at
basic networking aur troubleshooting questions zaroor aate hai AD ke basics ache se dekh le

lesspine
author
3w
works at
[chaprimunda](username) ok

pappupichkari
3w
works at
Prepare a few examples where you fixed tough tickets quickly

lesspine
author
3w
works at
[pappupichkari](username) ok
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