10+ Customer Relationship Manager Interview Questions and Answers for Freshers

SI Engine uses spark ignition for combustion while CI Engine uses compression ignition.

• SI Engine stands for Spark Ignition Engine, where combustion is initiated by a spark plug

• CI Engine stands for Compression Ignition Engine, where combustion is initiated by compressing the air-fuel mixture

• SI Engines are commonly used in petrol/gasoline vehicles

• CI Engines are commonly used in diesel vehicles

As a CRM, I would respect the client's decision, follow up later, and explore alternative communication methods to engage them.

• Respect their decision: Acknowledge that they may be busy or not interested at the moment.

• Follow up later: Schedule a follow-up call or email after some time to check in.

• Explore alternative communication: Use email or text to provide value without being intrusive.

• Ask for feedback: If appropriate, inquire if there’s a better time or method to reach the...read more

ICICI Lombard is a leading general insurance company in India.

• ICICI Lombard offers a wide range of insurance products including health, motor, travel, home, and more.

• It has a strong presence in the Indian market with over 250 branches across the country.

• The company has won several awards for its innovative products and customer service.

• ICICI Lombard is a joint venture between ICICI Bank Limited and Fairfax Financial Holdings Limited.

• It has a strong digital presence with a use...read more

Car brands vary widely in specifications, catering to different markets and consumer needs, from luxury to economy models.

• Toyota: Known for reliability, models like Camry and Corolla offer fuel efficiency and spacious interiors.

• BMW: Luxury performance with models like the 3 Series and X5, featuring advanced technology and sporty handling.

• Tesla: Electric vehicles like the Model S and Model 3 focus on sustainability, with high performance and cutting-edge tech.

• Ford: Offers a ra...read more

Traveling responsibly and sustainably can help preserve nature.

• Choose eco-friendly accommodations and transportation options.

• Reduce waste by bringing reusable items and avoiding single-use plastics.

• Support local conservation efforts and learn about the environment.

• Offset your carbon footprint by participating in carbon offset programs.

• Respect wildlife and their habitats by not disturbing them.

• Leave no trace and clean up after yourself.

• Educate others on responsible travel prac...read more

The motor line refers to a range of products related to motors and motor vehicles.

• The motor line includes products such as engines, transmissions, and other components for vehicles.

• It may also include accessories and parts for maintenance and repair of motors.

• Companies like Ford, Toyota, and General Motors have their own motor lines.

• Motor line products are essential for the automotive industry and transportation sector.

Projection & implement is a process of forecasting future trends and implementing strategies to achieve desired outcomes.

• Projection involves analyzing past data and trends to predict future outcomes

• Implementation involves putting plans into action to achieve desired goals

• Examples include projecting sales growth for the next quarter and implementing marketing strategies to increase customer retention

I develop market by identifying target audience, creating marketing strategies, and building strong customer relationships.

• Conduct market research to identify target audience

• Create marketing strategies that align with company goals

• Build strong customer relationships through personalized communication

• Utilize social media and other digital platforms to reach wider audience

• Collaborate with sales team to ensure customer satisfaction and retention

Depth of real estate refers to the level of detail and complexity involved in real estate transactions and management.

• Depth of real estate can refer to the intricacies of property laws and regulations that must be navigated in transactions.

• It can also refer to the level of analysis and research required to make informed decisions about real estate investments.

• Understanding market trends, property values, and financial implications are all part of the depth of real estate.

• For ...read more

A portfolio is a collection of investments owned by an individual or organization.

• A portfolio can include stocks, bonds, mutual funds, real estate, and other assets.

• Diversifying a portfolio can help reduce risk by spreading investments across different asset classes.

• Investors often review and adjust their portfolios regularly to meet their financial goals.

• Portfolio management involves selecting and monitoring investments to achieve optimal returns.

• Examples of portfolios inclu...read more

Eldercare refers to the support and services provided to older adults to enhance their quality of life and ensure their well-being.

• Eldercare includes assistance with daily activities like bathing, dressing, and meal preparation.

• It can involve medical care, such as medication management and regular health check-ups.

• Support services may include companionship, transportation, and social activities to combat loneliness.

• Examples of eldercare settings include nursing homes, assiste...read more

Basic computer knowledge includes understanding software, hardware, and essential applications for effective customer relationship management.

• Familiarity with CRM software like Salesforce or HubSpot for managing customer interactions.

• Understanding of spreadsheets (e.g., Excel) for data analysis and reporting.

• Knowledge of email platforms for communication, such as Outlook or Gmail.

• Basic troubleshooting skills for common computer issues, like connectivity problems.

• Ability to na...read more