Customer Support Executive

Customer Support Executive Interview Questions

Updated 13 Apr 2024

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Interview Questions

  • Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.

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  • Q2. As I had applied for Non-voice process; So i had gone through these tests which is mentioned below. Here they will test your written communication skills. Where you'll be having a typing test on the app like typing master and your speed should be above 35WPM. Later, they have an application like chat simulator where you'll be handling two chats with customers i.e (Bot) and resolving there quarries!.

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  • Q3. This will be your technical supervisor round. Here they'll ask about your previous job experiences and they might give you one topic for which you'll be provided proper briefing in writing.

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  • Q4. Which better career growth ya finance growth

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  • Q5. If you stressed that situation, after call in customer, sooo how you solve customer issues?

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  • Q6. Do you have aadhaar card with phone number linked with it?

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  • Q7. This round will be tough for some of persons like who doesn't speak a language properly but try to answer the question wisely and try to not fumble and try not stop speak untill the person stop you

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  • Q8. Switching to a different company with better hike

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  • Q9. Same as ops Round Question but this time it may be it will be happened on video call and he will ask you some extra questions like your inspiration your dream your favourite movie etc.

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  • Q10. How to solve in customer problems?

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+53 interview questions

Interview Questions

  • Q1. Which movie you like and why tell me the story of the movie if your hobby is to watching movies then he/she will ask this type of questions otherwise it is depend on them they can ask any question related to you are answer. The last thing I will say they only want to check your communication skills if you are good and confident you will be definitely selected .

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  • Q2. HR Round got delayed over 2 hours and I was sitting in front of my phone for the call and then got to know that the hiring is completed and there’ll be no more hiring for the process.

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  • Q3. It was Really based on How we Crack the interview and handle the interview ... Just be patient and answer thats it

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  • Q4. what is glass? Why do you want to join Bpo?

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  • Q5. What do you know about Android

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  • Q6. Tell me about industrial intership

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  • Q7. What is electricity

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  • Q8. Just we have to speak loud and clearly in this test which will taken in your phone itself

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  • Q9. Speak any one topic for 2 min

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  • Q10. Noi select for second round interview

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+60 interview questions

Interview Questions

  • Q1. In the context of customer support, how does Amazon ensure flexibility and accommodate variations in work hours? Additionally, could you provide insights into any specific challenges or scenarios related to adding hours that customer support assistants commonly encounter?

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  • Q2. Could you please elaborate on how the process of adding work hours is managed within the customer support department, and what tools or systems are utilized to facilitate this?

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  • Q3. My mother is my role model she get up early in the morning.she prepare food for me everyday she doing work hard for her kids

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  • Q4. My goal is teaching my children well education and making stand on their feet

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  • Q5. How to handle the system and all including desktop.

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  • Q6. Dear sir / mam ask anything it is depends on you Thank you.

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  • Q7. Dear sir Ask anything whatever you are expecting from me. Thank you .

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  • Q8. What define success in this position

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  • Q9. Amazon company is brand? Why

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  • Q10. Talking about data relayed to work

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+13 interview questions

Interview Questions

  • Q1. Are planning for taking leaves in future.

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  • Q2. Are you comfortable to relocate ?

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  • Q3. He can take any hobby and will say to explain.

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  • Q4. Would you able for rotational shift ?

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  • Q5. Besic questions about company and job profile

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  • Q6. Based on English fluency

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  • Q7. Hr will call u and I ask few questions about ur self in English

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  • Q8. Documentation details

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  • Q9. Is there 5 category questions based on communication

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  • Q10. Introduction Educational field left reason Family intro Intrested hobbies About organisation

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+11 interview questions

Interview Questions

  • Q1. Family background, and why you want this job

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  • Q2. About family life ..?? About Hyderabad

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  • Q3. Please these topics Social media, women empowerment,

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  • Q4. Multiple cross questions and simple questions that are usually asked

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  • Q5. Simple screening interview in zomato

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  • Q6. This round was conducted by AM.

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  • Q7. Why English important for us

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  • Q8. Work from home Pros and cons

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  • Q9. simple screening interview

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  • Q10. How to deal with angry customer. 2minutes about your city or favourite destination or Child labour. Women empowerment

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+11 interview questions

Interview Questions

  • Q1. Main test will be assigned after the practice test in Versant mobile application

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  • Q2. Listen and answer the all questions in versant mobile application

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  • Q3. Introduction where are you from, this is a wfh profile

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  • Q4. Speek about any topic for 2-3 mins

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  • Q5. Voice versant test and ability how to speak

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  • Q6. Do you have your own transportation

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  • Q7. Short term plans long term plans What is BPO

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  • Q8. Tell me about yourself

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  • Q9. Education background, family background description about the process

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  • Q10. Previous experience

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+14 interview questions

Interview Questions

  • Q1. About passed experience Asked about customer service

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  • Q2. What is customer support?

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  • Q3. What is customer satisfaction

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  • Q4. Sorry not remember question and answer because of before 1 year's I am given interview .

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  • Q5. Sorry not remember question and answer because of before 1 year's I am given interview.

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  • Q6. Sorry not remember question and answer because of before 1 year's I am given to interview.

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  • Q7. Asking you comfortable ya not rotational shift.

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  • Q8. Easy question but one should have a good communication well speaking English and clear loud voice pronounciation.

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  • Q9. About process like MMT, Max etc.

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  • Q10. Littel bit exp and introduction

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+8 interview questions

Interview Questions

+9 interview questions

Interview Questions

  • Q1. My name Is anil sharma and I born and brought up in aligarh. There are six members in my family . Firstly , father does work In a private factory and mother is home maker . Me and my brother and sister also. I have bachelor degree in Business administration From Agra university. I have done job in flipkart as the post of DEO executive in Gurgaon. I have an experience of 6 month to this job. I have not done job in BPO organisation. So I want to join BPO industry. sir , I would like to tell you whatever the company pay salary or as per company norms. My hobby is listening music , reading books , playing basket ball. My strength is positive attitude , smart work . I have a specific knowledge to this job and I am perfect for this job

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Interview Questions

+8 interview questions