100+ Senior Quality Analyst Interview Questions and Answers

Answers to questions related to software testing and SDLC process.

• Verification ensures that the software meets the specified requirements while validation ensures that the software meets the customer's needs.

• Microprocessor is a single chip CPU while microcontroller is a complete computer system on a chip.

• Test levels include unit testing, integration testing, system testing, and acceptance testing.

• Smoke testing is a quick test to ensure that the basic functionalities of the so...read more

I will communicate with stakeholders to understand the changes, assess impact on current work, prioritize tasks, and update documentation accordingly.

• Communicate with stakeholders to understand the changes

• Assess impact on current work and project timeline

• Prioritize tasks based on new requirements

• Update documentation and test cases accordingly

I would communicate with stakeholders to understand the changes, assess impact on project timeline and budget, and document the changes formally.

• Communicate with stakeholders to understand the changes

• Assess impact on project timeline and budget

• Document the changes formally

Exploratory testing in test plan helps uncover defects that may not be found through scripted testing.

• Allows testers to explore the application and identify defects that may not be covered in scripted tests

• Encourages creativity and critical thinking in testers

• Helps in finding unexpected issues and improving test coverage

• Can be more efficient in certain scenarios compared to scripted testing

• Provides valuable feedback to improve the overall quality of the software

One common challenge I faced while testing an application was dealing with inconsistent test environments.

• Inconsistent test environments can lead to unreliable test results.

• Ensuring that all test environments are set up correctly and consistently is crucial.

• Communicating with developers and other team members to address any issues with test environments is important.

• Documenting any discrepancies or issues encountered during testing for future reference.

Bug release is when a bug is fixed and the updated software is released to users. Bug leakage is when a bug is not detected during testing and is found by users after release.

• Bug release occurs when a bug is fixed and the updated software is released to users.

• Bug leakage happens when a bug is not detected during testing and is found by users after release.

• Bug release is a planned process, while bug leakage is an unplanned occurrence.

• Bug release can be controlled by thorough t...read more

I prioritize investigating the root cause, collaborating with the team to fix the defect, and implementing preventive measures.

• Investigate the root cause of the defect

• Collaborate with the team to fix the defect

• Implement preventive measures to avoid similar defects in the future

As a Senior Quality Analyst, I would take the following actions to address customer dissatisfaction:

• Analyze the survey data to identify the specific areas of customer dissatisfaction

• Conduct root cause analysis to determine the underlying reasons for the dissatisfaction

• Collaborate with cross-functional teams to develop and implement corrective actions

• Monitor the effectiveness of the implemented actions through further customer feedback

• Continuously improve quality processes and...read more

RCA is necessary to identify the root cause of defects and prevent their recurrence. Requirement mapping ensures test coverage.

• RCA helps in identifying the underlying cause of defects and taking corrective actions to prevent their recurrence.

• It helps in improving the quality of the product and reducing the cost of defects.

• Requirement mapping ensures that all the requirements are covered in the testing process.

• It helps in identifying any gaps in the testing process and ensures...read more

Defect life cycle is the process of identifying, reporting, fixing, retesting, and closing defects in software development.

• Defect identification: Defects are identified through testing or user feedback.

• Defect reporting: Once a defect is identified, it is reported in a defect tracking system.

• Defect fixing: Developers analyze and fix the reported defects.

• Defect retesting: Testers verify that the fixed defects are indeed resolved.

• Defect closing: Once the fixed defects are verifi...read more

RCA is a systematic process used to identify the underlying causes of problems or issues in order to prevent their recurrence.

• RCA involves investigating an issue or problem to determine the root cause(s) rather than just addressing the symptoms.

• It helps in identifying systemic issues within processes or systems that may be contributing to the problem.

• RCA aims to prevent the recurrence of issues by addressing the root cause(s) and implementing corrective actions.

• Common RCA too...read more

Iterate through multiple pages to find and print a specific id value

• Create a loop to iterate through each page

• Search for the id value on each page

• If the id is found, print the value, if not, print a message that the id is not available

The approach, device and qualifier for spinal fusion procedure are decided based on patient's condition, surgeon's preference and surgical goals.

• The approach is determined based on the location of the affected area and the surgeon's experience.

• The device used depends on the type of spinal fusion being performed, such as anterior, posterior or lateral.

• The qualifier is chosen based on the patient's age, overall health, and the severity of the spinal condition.

• Surgeon's preferen...read more

Overview of software development and testing life cycles, types of testing, and tools like TestRail, LoadRunner, and JIRA.

• Software Development Life Cycle (SDLC) includes phases: Planning, Analysis, Design, Implementation, Testing, Deployment, and Maintenance.

• Software Testing Life Cycle (STLC) consists of phases: Requirement Analysis, Test Planning, Test Case Development, Test Environment Setup, Test Execution, and Test Closure.

• Types of Testing: Unit Testing (testing individua...read more

STLC has 5 types: Waterfall, V-Model, Agile, Spiral, and Iterative. Test deliverables vary by test level.

• STLC types include Waterfall, V-Model, Agile, Spiral, and Iterative

• Waterfall follows a linear sequential approach, while Agile is iterative and incremental

• V-Model emphasizes testing at each stage of development

• Spiral combines elements of both Waterfall and Agile

• Test deliverables vary by test level, such as test plan, test cases, test scripts, and test reports

I would use active listening and positive reinforcement to give feedback to a stubborn agent.

• Listen actively to the agent's concerns and try to understand their perspective

• Provide positive feedback on areas where the agent is performing well

• Offer constructive criticism on areas where improvement is needed

• Provide specific examples to support feedback

• Encourage the agent to ask questions and provide feedback on the feedback given

• Follow up with the agent to ensure that the feedba...read more

Addressing underperformance involves assessment, support, and clear communication to improve SLA adherence.

• Conduct a one-on-one meeting to discuss performance issues and understand any underlying challenges.

• Review the user's workload and responsibilities to identify if they are manageable or overwhelming.

• Set clear, achievable goals and provide a timeline for improvement, such as a 30-day performance plan.

• Offer additional training or resources that may help the user enhance th...read more

When coding for diabetic hyperglycemia in a record, ensure accurate documentation and coding based on the specific details provided.

• Review the medical record thoroughly to identify the presence of diabetic hyperglycemia.

• Assign the appropriate ICD-10 code for diabetic hyperglycemia based on the documentation.

• Ensure that the code accurately reflects the severity and type of hyperglycemia documented.

• Consult with healthcare providers if there is any ambiguity or lack of clarity i...read more

The Agile Manifesto is a set of values and principles for software development that prioritize individuals and interactions over processes and tools, working software over comprehensive documentation, customer collaboration over contract negotiation, and responding to change over following a plan.

• Individuals and interactions over processes and tools

• Working software over comprehensive documentation

• Customer collaboration over contract negotiation

• Responding to change over follow...read more

The seven QC tools are basic tools for process improvement. They are: Check Sheet, Control Chart, Histogram, Pareto Chart, Scatter Diagram, Stratification, and Fishbone Diagram.

• Check Sheet: Used to collect and organize data.

• Control Chart: Used to monitor and control a process over time.

• Histogram: Used to show the distribution of data.

• Pareto Chart: Used to identify the most frequent problems or causes.

• Scatter Diagram: Used to show the relationship between two variables.

• Stratif...read more

The minimum number of audits I do per day depends on the scope and complexity of the project.

• The number of audits per day varies depending on the project requirements.

• I prioritize quality over quantity, so I focus on conducting thorough audits.

• I ensure that all necessary audits are completed within the given timeframe.

• I maintain accurate records of all audits conducted.

• I continuously evaluate and improve the audit process to ensure its effectiveness.

Use platform-specific locators or conditional statements to handle different element xpaths in iOS and Android apps.

• Use platform-specific locators like accessibility id for iOS and resource id for Android

• Implement conditional statements to switch between different xpaths based on the platform

• Utilize Appium's platformName capability to identify the platform and adjust the element xpath accordingly

I have used 7 QC tools in my previous organization and we had a feedback mechanism in place.

• I have used tools like Pareto chart, Ishikawa diagram, Control chart, Scatter diagram, Histogram, Check sheet, and Flowchart.

• We had a feedback mechanism where we collected feedback from customers and stakeholders through surveys and feedback forms.

• The feedback was analyzed and used to improve the quality of our products and services.

• We also had a system in place to track and monitor th...read more

Both therapeutic and diagnostic procedures should be coded separately.

• Assign codes for both procedures separately

• Use appropriate CPT codes for each procedure

• Ensure that the documentation clearly indicates both procedures were performed

• If the procedures were performed on different dates, use the appropriate date for each procedure

Some status codes that can be captured without support are 200, 400, 404, 500.

• 200 - OK

• 400 - Bad Request

• 404 - Not Found

• 500 - Internal Server Error

To reduce client escalation, focus on proactive communication, quick resolution, and continuous improvement.

• Establish clear communication channels with clients and keep them informed of any issues or updates.

• Address client concerns promptly and provide timely solutions.

• Analyze the root cause of escalations and implement measures to prevent them from happening again.

• Regularly review and improve processes to ensure client satisfaction.

• Train and empower team members to handle cl...read more

Writing test cases for a dummy application like Gmail or WhatsApp

• Test case for login functionality - verify valid credentials login successfully

• Test case for compose email - verify email is sent successfully

• Test case for chat functionality - verify messages are delivered instantly